IceCasino - Гравцеві важко завершити перевірку облікового запису.

Goodnight. I have been waiting since July 7th for my kyc to be validated, I want to make a withdrawal but it seems that they are delaying the verification of the documents, it is the first casino where it takes more than 24 hours to be validated.

Boa noite. Estou desde o dia 7 de julho a espera que o meu kyc seja validado, quero fazer um levantamento mas parece que estao atrasar a verificação dos documentos, é o primeiro casino em que demora mais de 24h a serem validados.

Dear hmc88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week. If there is no development by the end of this time frame, we will intervene.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

So let's hope for a breakthrough.

Thanks

Esperemos entao por um avanço.

Obrigado

Good morning, today everything is completed, the KYC verification and withdrawal has also entered the Skrill account.

thank you for your time

Bom dia, hoje ficou tudo concluido, a verificação KYC e levantamento também ja entrou na conta Skrill.

Obrigado pelo vosso tempo

Awesome news, hmc88. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.