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I played, lost a lot at Ica bet casino. Have used Astro pat/ zimpler as deposit method.

today when I try to withdraw. Only found (bank transfer) as a method. But they stop my withdrawal! In contact with customer service chat. Gets a strange information - must deposit money again, use withdrawal method. Explained that I do not have that method on my deposit page. Spoke with finance dept. Saying the same thing! They don't want to pay my winnings! What to do? I authorize the deposit method, withdrawal method available. And the message I received after each withdrawal request

Jag spelade , förlorat en hel del på Ica bet casino . Har använt Astro pat/ zimpler som insättnings metod.

idag när jag försöker göra uttag . Hittade bara (bank transfer) som metod. Men de stoppar mitt uttag! I kontakten med kundservice- chat. Får ett konstig information- att måste sätta in pengar igen , använda uttags metod. Förklarade att jag har inte den metoden på min insättning sida. Pratade med finans avd. Säger samma sak! De villl inte betala ut min vinst! Vad ska göra ? Jag befogar insättning metoden , uttag metod som finns. Och meddelande jag fick efter varje uttag begäran

Dear Yasminfrihet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Yasminfrihet,

Have you received your withdrawal from the casino yet?

Dear Yasminfrihet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.