Hyperino Casino - Гравець не може внести депозит.

I've been playing for at least 1 to 3 years. I have been successfully verified for a long time. Today I deposited 3 times and wanted to deposit again but it didn't work because the site now wants to have my bank statements for 60 days to see where my money comes from is that normal?

Ich spiele seit mind. 1 bis 3 Jahre. Ich bin schon lange erfolgreich verifiziert. Hab heute 3 mal eingezahlt und wollte noch mal einzahlen ging aber nicht weil die seite jetzt 60 tage meine Kontoauszüge haben will um zu sehen wo mein Geld her kommt ist das normal?

Dear Steven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Please keep us updated and let us know if there is anything new regarding this case.

Best regards,

Kristina

Thank you for your reponse. But you also have data protection somewhere. 3 months you should show your account is already naughty somewhere who cares what where I went shopping or something else ..?! So that was the last day on the site ...

Danke für Ihre Antwort. Aber irgendwo hat man doch auch Datenschutz. 3 Monate soll man sein Konto zeigen ist schon irgendwo frech wem geht das was an wo ich einkaufen war oder sonst irgendwas..?! Daher war das der letzte Tag auf der Seite...

Steven, thank you very much for your reply. As I mentioned in my previous message, the casino can request such information to make sure your funds have been obtained legally. I understand your concerns and why you do not wish to provide this document, but I am afraid I will be forced to reject this case if you choose not to cooperate with the casino.

Well thank you anyway, it's not the only casino. And among other things, the people who play with paysafe cards can be monitored exactly where the money comes from ...........

Gut trotzdem vielen Dank, ist ja nicht das ei zige Casino. Und unter anderem die Leute die mit paysafekarten spielen können ja genau so überwacht werden wo das geld herkommt...........

Steven, is there anything else I could help you with regarding this complaint?

No thanks, I've already found another 🙂

Nein danke, ich hab schon ein anderes gefunden 🙂

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.