HitNSpin Casino - Рахунок гравця закрито, а виграш затримується.

Hello.

I'm writing to you because my profile has been blocked on Hitn Spin. I've done a lot of research on this because I was worried it might be a scam site. I have been in contact with their support multiple times as I was concerned about fraud. I've filled out their KYC verification twice because they claimed I hadn't completed it correctly. They have received all the necessary documentation, but their response time was very slow. They kept telling me to stay calm and that I would get my money, which could take up to 30 days. And now my profile has been blocked, involving an amount of 19,700kr.

I've been consistently taking pictures of my withdrawals to have proof of the amount I have won, as I suspected they might scam me. I hope you can help 🙂

Hej.

Jeg skriver til jer da min Profil er blevet Blockeret på hitn spin har lavet meget research om dette da jeg jeg var nervøs for det er en svindel hjemmeside jeg har været i kontakt flere gange med deres support omkring jeg var nervøs for de svindler jeg har udfyldt deres kfc vertifikation af 2 om gange da de ikke mente jeg havde udfyldt det korrekt de har fået alt nødvendige dokumentation og deres svar tid var meget langsom men det blev ved med at sige jeg skulle tage det roligt og jeg nok skulle få mine penge og det kunne tage op til 30 dage og nu er min Profil blevet Blockeret det drejer sig om 19.700kr

jeg har løbende taget billeder af mine withdraws for at have beviser for det er det beløb jeg har vundet da jeg havde en mistænke om de ville svindle mig håber i kan hjælpe🙂

Dear klus22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you don't have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Could you please clarify if your documents have been verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear klus22

Thank you very much for your complaint.

According to T&Cs of the casino, that were accepted at the registration:

"5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions."

Can you kindly confirm your date of birth is January 01?

Thank you very much in advance for your cooperation!

Kind regards

Hello.

I tried to have this case canceled initially when I found out the reason the account was blocked but could not edit my answers.

I can confirm that d1 is not my date of birth but instead d 02-04-1993 I can only apologize many times it was in no way my intention I hope the casino understands this I have not tried any forms of cheating I have sent all the KFC documents to them when I wanted to withdraw my money and there is all the information about me passport driving license credit photo of me etc. that proves who I am (I know they need my information for withdrawal at the casino so therefore it would not make sense for me to cheat. I hope they understand it is human to err I completely agree with their rules and their right I hope I can settle for a warning. I am sincerely sorry for my mistake.

Hej.

jeg har prøvet at få denne sag anulleret i første omgang da jeg har fundet ud af årsagen til kontoen var blokeret men kunne ikke redigere mine svar.

jeg kan bekræfte at d1 ikke er min fødselsdato men i stedet d 02-04-1993 jeg kan ikke andet end at beklage mange gange det har p¨å ingen måde været min hensigt jeg håber casionet har forståelse på dette jeg ikke har prøvet på nogen former for snyd jeg har sendt alle kfc doukumenterne til dem da jeg ville udbetale mine penge og der står alle oplysninger om mig pas kørekort kredit billede af mig mm. der beviser hvem jeg er (jeg ved godt de skal bruge mine oplysninger for udbetaling på casinoet så derfor vil det ikke give mening for mig at snyde. jeg håber de har forståelse for det er menneskeligt at fejle jeg er helt med på deres regler og deres ret håber jeg kan nøjes med en advarsel. jeg er oprigtigt ked af min fejl.

Hello, Guru.

I have received a response from Hitn spin who reports back that my profile will be reopened if I agree to them taking my 19,700 kroner and giving me 500 kroner. I think that sounds like blackmail. Can you answer me if this is legal? I have said that I will wait to give an answer until I know if it is legal. It seems crazy that it costs me 19,700 kroner to make my date of birth. If it benefits the casino very much, I think it is a shame because I really like their site, but that in no way shows kindness towards me as a player. They just show that they only think about money and not their players or understanding of human error. (of course, if you just pay back everything you have earned)

Hej Guru.

Jeg har fået svar Fra Hitn spin som melder tilbage at min profil vil blive genåbnet hvis jeg går med til at de tager min 19.700 kroner og giver mig 500 kroner det synes jeg godt nok lyder som afpressning kan i svare mig på om dette er lovligt jeg har sagt jeg venter med at give et svar før jeg ved om det er lovligt synes det vanvittigt det koster mig 19.700 kroner for at lave min fødselsdato om det nyder casionet rigtigt godt af jeg synes det ærgerligt for kan rigtigt godt lide deres side men det der viser på ingen måder venlighed over for mig som spiller de viser jo bare de kun tænker på penge og ikke deres spillere eller forståelse for meneskelige fejl . (jo hvis du lige betaler alt du har tjent tilbage)

Hello everyone,

Thank you both for your replies.

klus22, could you please clarify if the rest of the personal information was correct? Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

have sent you a email 🙂

I received your email, however it didn't contain all the information I requested. Please clarify if you entered all other personal information correctly (not just date of birth) and forward me the communication between you and the casino. Thank you.

Dear klus22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.