HitNSpin Casino - Рахунок гравця було заблоковано, а виграш конфісковано.

Hello. I maded an acoount here and i was rulated all the terms in 50 fs bonus. I gted 701 ron i then i turned into5000 ron, before that i couldnt depoist and in the last stage they blocked my account and stole my personal info. iMADE A COMPLAIT HERE IN ROMANIA at police and they said that will close this casino in 30 days. What can i do to recover my funds?

Dear alexmirinciuc,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with HitNSpin Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any deposits into this casino?

Have you received any explanation from the casino for why your account was blocked?

Could you kindly specify which bonuses and how many bonuses you took?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, it was a 50Fs bonus, and They said that i violated thier rules, but i couldnt deposit 2 days before They closed my accont and also They broke some Many rules,the personal was not a good asking.

I dont pass the kyc verification, They said that i maded more bonuses in Their casino, from a different IP,this îs stupid )) i mean in our casino, You can made no limit accounts without problems

They blocked my account for some stupid resonable rules to dont give me my money,this is relevant.

I couldnt deposit money in Theo casino

Hello all

We'd like to provide some explanations:

1) We are not aware what "Theo casino" means

2) Player never deposited

3) Player has at least three (3) duplicating accounts, all in his name and used the no-deposit bonus at every single of them, which breaches the T&Cs.

The decision of the casino is final and undisputable.

Should the player decide to open more accounts and opt for the bonuses - the blocking will be immediate.

Kind regards

I have evidence against you that I was unable to deposit money into the account before you closed my account. You have my documents and you are callous about what you are doing. I have my card and ID attached and you can do anything with them. I mention again that I tried countless times, and I also know the people in the live chat that I gave them the picture that we CANNOT submit!

Please be considerate and let's find a way to be good for both sides!

If you look in the system, you have proof of how I tried to deposit into your account and you didn't let me!

Am dovezi împotriva voastra că nu am putut depune bani in cont înaintea sa îmi închideți. Aveți documentele mele și sunteți nesimțiți pentru ceea ce faceți. Am.cardul meu atașat și ID-ul și voi puteți face orice cu ele. Menționez din nou că am incercat de nenumărate ori, și știu și cei din live chat ca le-am dat poza că nu PUTEAM depune!

Va rog frumos sa fiți cu băgare de seamă și să găsim o modalitate de a fi bine pentru ambele părți!

Daca vă uitați în sistem, aveți dovada cum am incercat sa depun în contul vostru și nu m-ați lăsat!

Dear alexmirinciuc

Sorry, but we cannot understand what it is exactly you want from a casino.

You never deposited, never lost your money. Violated the no-deposit bonus T&Cs.

Kind regards

I want my money back, that's what I want, 50 million is my money. The administration's decision was not to give the money, you are not the first to do so, there are hundreds of lawyers and people who are damaged because the administration is looking for excuses for the casino.

Why didn't you close my account if I did it on the same IP?

Why do you still have access to my personal data such as my card number and PIN?

Why are you making excuses by saying I couldn't file when I have clear evidence that I couldn't? Do you want the picture? Will I leave you if needed?

why are you lying

Îmi vreau banii inapoi, asta vreau 50 de milioane sunt banii mei. Decizia administrație a fost sa nu dea banii, nu sunteți primii care faceți așa, sunt sute de avocați și Oameni care sunt păgubiți pentru că administrația caută scuze pentru cazinou.

De ce nu mi-ați închis contul daca am făcut pe același IP?

De ce aveti încă acces la datele mele personale cum ar fi numărul de la card și pinul?

De ce căutați scuze in a spune că nu am putut depune când eu am dovezi clare că nu am putut? Vreți poza? O sa va las daca e nevoie?

De ce mintiti?

Dear HitNSpin Casino, Thank you very much for getting in touch with us and providing us with an explanation of the situation. Could you please forward me screenshots showing the player's duplicate accounts? My email address is veronika.l@casino.guru.

Dear alexmirinciuc,

It is important to understand that creating multiple accounts in a casino to take advantage of bonuses is strictly prohibited according to the terms and conditions. The casino has the right to close all of your accounts and seize any winnings. It is worth noting that creating a new account does not mean it will be detected immediately. Many online casinos conduct verification checks only when a withdrawal request is made. However, this does not give you permission to create multiple accounts.

Dear Veronika

No problem, will be done ASAP.

But as you can see, the player is continuing making the duplicating accounts and opting for no-deposit bonuses (the last message from the player).

Regards

Ok, I didn't think it would get this far.

Maybe it was the fault of both parties or maybe you guys are following the rules but it didn't seem normal for you to close my account and before that I couldn't deposit it seemed like a scam.

Also, my personal data what happens to it?

Ok, nu mă gândeam că se va ajunge chiar aici.

Poate a fost vina ambelor părți sau poate chiar va respectați regulile, însă nu mi s a părut normal să îmi închideți contul, iar înainte de asta sa nu pot depune, a parut a fi scam.

De asemenea, datele mele personale ce se întâmplă cu ele?

Hello Veronika

The e-mail was sent.

Warm regards

Thank you, dear HitNSpin Casino representative, for the email.

Hello alexmirinciuc,

We regret to inform you that we have received evidence that you created multiple accounts in the casino with the intention of abusing no-deposit bonuses. Furthermore, you admitted to registering multiple times in this thread as well. We would like to remind you that such practices are clearly in violation of the casino's terms and conditions. Therefore, your complaint will be rejected. We apologize for any inconvenience this may have caused.

Best regards,

Veronika

Casino Guru