Heybets Casino - Затримка зняття коштів

Hello, so I use this casino for a while now, and I haven't had any problems with it. But last week I won some money from sports betting and I decided to withdraw it, 12 hours went by and I still hadn't recieved my money so I decided to reach out the support team via live chat, they almost instantly replied that the withdrawal should go thru within 24 hours (it's mentioned on the site that the withdrawals are instant). So 24 hours went by and I still didin't get my money or any updates on the status, so i wrote the support team another message to ask what's wrong, I didn't recieve any asnwer or money for two weeks now. I tried to contact the support team multiple time since then, but they're ghosting me. (Keep in mind that I have recieved my previous withdrawals)

Dear b.pijus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear b.pijus,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, Nick!

I didin’t recieve my money, and they deactivated my account with pending withdrawals. (There was no reason specified.). 😉

Hello?