Harry's Casino - Вилучення гравця затримано.

Hi I’ve tried withdrawing my money but they keep giving me excuses about taking longer because it’s a foreign transaction

the site is playatharrys.com

Dear Leigh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, it was the 17th of November and the 21st for £500 and £480

i have completed kyc

after looking online at some forums they seem to be doing this to many customers who just don’t receive money, they have also tried to deposit more money from my account into the casino but luckily I have cancelled my card

many thanks for any help you can offer me

Thank you very much, Leigh, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Leigh,

I’m sorry to hear your withdrawal has been delayed. I will do my best to resolve your case.

I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino,

Can you please indicate the current status of the payment, and inform us of the date Leigh can expect to receive his winnings?

Dear Leigh,

Can you please confirm if there has been any progress regarding this issue?

In addition, we would like to ask Harry’s Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Leigh,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.