GoSlot! Casino - Обліковий запис гравця не підтверджено.

Created an account on GoSlot. Uploaded the requested documents on 7 February. Made some withdrawals but never got through because of verification proces. After 8 days they asked for some more documents and did upload again. They told me they will verify my account within 48 hours. Still nothing happened, withdrawals still pending and account not verified. Chat function very unhelpful. Don’t know what to do..

Dear W,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Unfortunately, it can take a few business days to collect and review all documents.

Could you please advise which documents have you provided?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

We have received an email from W that he is no longer interested in our help. Therefore we are now closing the complaint as per his request.