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I have been waiting for my refund for 3 weeks, it is rejected by my bank they have two cards, one ing and revolut, they say to provide them with a cryptocurrency wallet, I have provided them with one, no one answers anymore, there is no staff, they are some rude and unpresentable, they have a telegram and they do not collaborate, I am still waiting for my refund, the deposits are accepted at the moment. Be careful, they are scammers. I don't know where to report these €450. All the best

Llevo esperando mi reintegro desde hace 3 semanas, me que es rechazado por mi banco tienen dos tarjetas, una ing y de revolut, dicen que les facilite una wallet de criptomonedas, les he facilitado una, ya no contesta nadie, no existe personal, son unos maleducados e impresentables, tienen un telegram y no colaboran, sigo esperando mi reintegro, los depósitos los aceptan al momento. Cuidado son unos timadores. No se donde denunciar estos 450€. Un saludo

Hello Pblk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoodWin Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

If my account is verified, I have made withdrawals before, kos bonuses have been consumed, the response in the history and withdrawal has been successful, that means that it has been approved, they tell me that my bank rejects both cards from different banks and They have also asked me for a cryptocurrency account, that is, a wallet, I have given them Litecoin and Bitcoin and even so they have not deposited me. They do not answer kos emails, I only have a telegram where I speak with one of them and it takes a long time to answer.

Si mi cuenta está verificada, antes he hecho retiros, se han consumido kos bonos, la respuesta en el historial e withdrawal a sido succesfull, eso quiere decir que a sido aprobada, ellos me dicen que mi banco lo rechaza ambas tarjetas de distintos bancos y ademas me han pedido una cuenta de cripotomonedas, es decir un wallet, les he dado litecoim y Bitcoin y aun asi no me han depositado. No contestan kos correos solo tengo un telegram donde hablo con uno de ellos y tarda en contestar muchisimo.

Dear Pblk,

Could you please advise when exactly did you send them the crypto wallet details and when was the last time they responded?

Dear Pblk,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.