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I opened an account at goodwin casino, I made a deposit of 10 euros twice and I won a total of 120 euros together with the 20 euros of the deposit, I made an account identification (I was asked for documents) and then I made a withdrawal which has been finalized (as shown in the site history ).

When I contact the support of the site, he finds various excuses that for some reason the transaction cannot be made and he asks me for the number of my debit card that I initially made the two deposits of 10 euros, I have also sent them the IBAN that the card is connected to. and I had given them the card number via chat now they ask me to send it to them via email.

Άνοιξα λογαριασμό στο goodwin casino, έκανα κατάθεση απο δύο φορές 10 ευρώ και κερδισα συνολικα 120 ευρώ μαζί με τα 20 ευρώ της κατάθεσης, εκανα ταυτοποιηση λογαριασμου(μου ζητήθηκαν εγγραφά) και μετα εκανα ανάληψη η οποία και εχει οριστικοποιηθεί(οπως δέιχνει στο ιστορικό του site).

Όταν επικοινωώ με το support του site βρίσκει διαφορές δικαιολογίες οτι για καποιο λογο δεν μπορεί να γινει η συναλλαγη και μου ζητάει τον αριθμό της χρεωστικής μου κάρτας που εκανα αρχικά τις δύο καταθέσεις των 10 ευρώ, τους έχω στείλει και το ΙBAN που είναι συνδεδεμένη η κάρτα και τους είχα δ΄ώσει και τον αριθμό της καρτάς μεσω του chat τωρα μου ζητάνε να τους το στείλω μέσω email.

Dear KYRIAKOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

MY ACCOUNT HAS BEEN VERIFIED. THE MONEY I WITHDRAW DO NOT DEPOSIT

EVERYONE SAYS EXCUSES

Ο ΛΟΓΑΡΙΑΣΜΟΣ ΜΟΥ ΕΧΕΙ ΕΠΑΛΗΘΕΘΤΕΙ. ΔΕΝ ΜΟΥ ΚΑΤΑΘΕΤΟΥΝ ΤΑ ΧΡΗΜΑΤΑ ΠΟΥ ΕΚΑΝΑ ΑΝΑΛΗΨΗ

ΛΕΝΕ ΟΛΟ ΔΙΚΑΙΟΛΟΓΙΕΣ

FINALLY THEY SENT ME THE MONEY THANK YOU VERY MUCH FOR THE HELP !!!

ΤΕΛΙΚΑ ΜΟΥ ΣΤΕΙΛΑΝ ΤΑ ΧΡΗΜΑΤΑ ΕΥΧΑΡΙΣΤΩ ΠΟΛΥ ΓΙΑ ΤΗ ΒΟΗΘΕΙΑ!!!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, KYRIAKOS, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru