Goldwin Casino - Вилучення гравця затримано.

I had my withdrawal "processed" two days ago apparently my sepa bank transfer and I am still waiting to receive it

Dear Suzanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Have you received any successful payments previously? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Suzanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We have received confirmation regarding successful withdrawal inside the other official thread:

https://casino.guru/goldwin-casino-failed-self-exclusion

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Suzanne, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru