Goldspin Casino - Запити гравців на зняття коштів затримуються.

I have tried to withdraw my funds in this casino for sometime now various amounts yet i got rejected twice and they ask for documentation and that its only possble to withdraw through Mifinity. In order to do so i had to deposit a small amount and then document the deposit along with profile verification. Everyrhing got sent multiple times but got rejected cus it didnt show name and deposit amount in the same picture. Fixed that then i got told that the deposit i made the was wrong altho its the only deposit done in that wallet which also verify time,amount and date.

i find this very frustrating and it feels like you cant satisfy theie proof of payment verification regaedless even when they get exactly what they as for there is always something.

Dear johnnyjohnsen51,

Thank you very much for submitting your complaint.

I’m sorry to hear about the frustrating experience you’re having with the withdrawal process and document verification. It’s understandably upsetting when it feels like you’re meeting the requirements but still face rejection.

To better understand and assist with your situation, could you please provide additional details:

• Can you confirm the exact amount(s) you have attempted to withdraw and the dates of those withdrawal requests?
• Were you given specific reasons for the rejection of your withdrawals beyond the issues with document clarity?
• Could you clarify what the casino described as the "wrong deposit"? Have they asked you to make another deposit for verification?
• Did the casino explicitly confirm the required details they need in a single screenshot or document (e.g., name, amount, date) after your initial submission?
• Have you received any communication explaining the next steps or a clear timeline for resolving the issue?

If possible, please forward any relevant communication, screenshots, or documents (e.g., the rejected submissions and the casino’s responses) to petronela.k@casino.guru. These will help us understand the situation fully and build a stronger case when contacting the casino on your behalf.

Your cooperation is essential for us to thoroughly investigate and ensure the casino’s verification process is being handled fairly. The more details we have, the more effectively we can advocate for a resolution that addresses your concerns.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello, the exact amount is 3000kr NOK.

• the reason i get is that proof of payment doesnt meet requierments.
• All i get is a email that says «your witdraw has been rejected» then i have to contact the chat and get the ansver «please upload proof of payment» at first it was to prove deposits fron Revolut along with proof of card being used. So i did, sent then everything. Tried again and it got rejected. Then i got told the only solution to withdraw is through Mifinity.
• but i had to Deposit a small amount from mifinity and send proof of payment . So i Deposited 17EUR screenshotted the transaction and screenshotted proof of that its my Mifinity account with email, adress and a verified MiFinity account .
• got declined cus my Name wasnt showing on the prnt screen along with proof of account. And the same with the transaction. So i got told to use a desktop, so i did, took the svreens with name and everything. Tried to withdraw 21.01.25 and havent recieved anythibg yet. The withdraw is stuck ob Pending

Dear johnnyjohnsen51,

Thank you for providing more details about your situation.

To help us mediate this issue effectively, could you please forward all the relevant documents, including:

• Proof of payment from Revolut
• Screenshots of your MiFinity account
• Screenshots of the transaction made from MiFinity.

Please send these documents to petronela.k@casino.guru. Once I receive them, I’ll be able to review your case further and contact the casino on your behalf.

Thank you for your cooperation, and I hope we can resolve this matter quickly.

Dear johnnyjohnsen51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.