GGBet Casino - Затримка зняття коштів

I played to GGBET Casino with no deposit bonus passed the KYC process then I request for a withdrawal and status is in process the problem is its already 24 hours and i still didnt receive my winnings so I contact Customer service for follow up and they replied to me the it will take 5 business days to process.

Thats too long because when i deposit it only takes minutes to credit it too my balance how come the withdrawal will takes 5 days to process if the use same payment provider.

So ill ask for proof if they really sent it to the payment provider a screenshot or a transaction id or reference no. they cant provide any so again i ask which payment provider they use they cant even answer that simple question.

I keep questioning the CS this questions they cant answer me a straight answer what they reply was they cant see the precise payment provider handling my payment method which in this case is GCASH and thats the problem why did they offer GCASH in withdrawal if its not available to them and how come gcash deposit is availble and only takes minutes to credit it to my balance and gcash withdrawal although its availble but they cant see it in there payment provider?

Hope you can help me regarding this matter.

Thank you

Dear angelesramil79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you Veronika.

As I mentioned I passed KYC and withdrawal is on process its just that why this Casinos withdrawal process takes days to process it Deposit is quite fast it only takes minutes but withdrawal grrr.

Bad experience for us players not good for casino business.

As per your advise I will wait 14 days.

Thank you

Dear angelesramil79,

Have you received your withdrawal from the casino yet?

Dear angelesramil79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.