GGBet Casino - Затримка зняття коштів

Hello,

it's about gg.bet who are once again standing in the way.

On 05/04/2023 at 02:00 am I made a withdrawal.

On May 5th, 2023 I also made a payment, which was even on my account on the same day.

The 250€ from 04.05. still have the status in process, why?!

The transaction ID

93d43051-22c3-4c04-878a-2ca5fbb29867

Hallo,

es geht sich um gg.bet die sich wieder einmal quer stellen.

Am 04.05.2023 habe ich um 02:00 Uhr nachts eine Auszahlung getätigt.

Am 05.05.2023 habe ich ebenfalls eine Auszahlung getätigt, die sogar am selben Tag auf meinem Konto war.

Die 250€ vom 04.05. haben weiterhin den Status in Bearbeitung, warum?!

Die Transaktions-ID

93d43051-22c3-4c04-878a-2ca5fbb29867

Dear Cashwig,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Guys, you have to be more active and warn other players if possible. The payouts weeks ago went almost every hour and also arrived.

It's a ridiculous €250.

That can't be, who is the payment service provider delaying the payout like that - no info.

You need to be more active here. GGBet tries to cheat players out of their money.

You can see the transaction, I would ask you to contact GGBet, as I have no options here.

KYC has been completed for months and the money has always arrived without any problems. Here the money is simply withheld arbitrarily.

I would therefore ask you to contact the casino now to warn other players about this.

It's piling up!

Leute ihr müsst da bitte eher aktiv werden und andere Spieler möglichst warnen. Die Auszahlungen vor Wochen gingen fast Stündlich und kamen auch an.

Es geht sich um lächerliche 250 €.

Das kann nicht sein, wer ist der Zahlungsdienstleister, der die Auszahlung so verzögert - keine Info.

Ihr müsst hier eher aktiv werden. GGBet versucht die Spieler um Ihr Geld zu betrügen.

Die Transaktion sehen Sie, ich würde Sie bitten Kontakt mit GGBet aufzunehmen, da ich hier keine Möglichkeiten habe.

KYC ist seit Monaten abgeschlossen und das Geld kam immer problemlos an. Hier wird willkürlich das Geld einfach zurückgehalten.

Ich würde Sie daher bitten, bereits jetzt Kontakt mit dem Casino aufzunehmen um andere Spieler dazu zu warnen.

Es häuft sich!

Please reply @GGBET

Bitte um Antwort @GGBET

Dear Cashwig,

Have you received your withdrawal from the casino yet?

Dear Cashwig,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.