GGBet Casino - Ставка гравця не була зарахована.

Earned a free spins bonus on each of the two slot games the other day.

I won a little over 20,000 yen in total.

It was not reflected in my account balance.

The operator asked for a screenshot in the chat, so when I checked the game history, the bet amount of the target game was "0" and the win/loss was displayed as "0".

It's been over a week and I haven't heard back from the department in charge.

If you didn't notice this, wouldn't it be fraudulent?

It should be refunded promptly.

先日、2つのスロットゲームにてそれぞれフリースピンボーナスを獲得。

計20000円少しの勝利を得ましたが

アカウントの残高に反映されていませんでした。

チャットにてオペレーターにスクリーンショットを求められたので、ゲーム履歴を確認すると、対象ゲームの賭け金「0」勝ち負け「0」と表示。

1週間以上経過しましたが、担当部署からの連絡がありません。

もし、これに気づかなかったら詐取行為ではないでしょうか？

速やかに返金するべきです。

Dear keisukepapa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear keisukepapa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We become indebted to.

As it turns out, it was returned.

But the chat operator was the worst

It took 12 days due to a problem.

I'm glad it was returned.

Thank you for letting me consult with you.

お世話になっております。

結論から言いますと、返還されました。

しかしチャットオペレーターは対応が最悪でした

不具合が起き12日程かかりましたが

返還されて良かったです。

こちらにも相談させて頂きありがとうございました。

Dear keisukepapa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru