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I am from India. I created an account 3-4 days ago. I did deposit and tried to withdraw a small amount and the casino payed me out. But when I won a little they said they'll pay me in 5 days and to my surprise after 1 day . I'm unable to login as they blocked my account saying multiple account . I'm sure that I didn't create any multiple accounts. They didn't even ask for verification. Please help me to get my funds,gg bet clearly cheated me .

Dear Krishnakumari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Slots and sports yes ,and with a bonus . I don't think anyone has an account . Please ask the casino to pay me . I don't think I abused any bonus . If the casino thinks so, you can nullify it with proof . I risked my money and did bet . When i deposited you did nothing . Even they gave 18k withdraw . But when I won 89k ,they blocked me with some reason .

Thank you very much for your reply, Krishnakumari. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I already did reply to the mail you gave 6 days ago itself. Why aren't you updating?

Thank you very much, Krishnakumari, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Krishnakumari,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Dear Michal,

We have sent all the necessary evidence and supporting documentation regarding the account suspension to your email for review. Please let us know if any further details are required.

Dear Krishnakumari,

We regret to inform you that your account has been blocked due to a violation of our platform’s Terms and Conditions, specifically Rule 5.5.1, which states:

5.5.1. Each customer can only open one account on the website. Any additional accounts opened by a customer will be deemed duplicate accounts. We reserve the right to close such accounts, request documents from the customer to confirm their identity, and stop any activity on the accounts in question until the customer has confirmed their identity. In the event that a duplicate account has not been used intentionally to carry out activities using multiple accounts by a single customer, and provided that the relevant terms and conditions have not been breached, we may, at our discretion, allow the customer in question to withdraw any funds deposited to a duplicate account, minus any amount previously withdrawn, provided that all bets placed from said account are canceled. In the event that evidence of fraud is discovered, all bets will be voided and the accounts in question will be blocked without any funds being withdrawn.

Our investigation identified multiple accounts linked to you, which violates this rule. To maintain the fairness and security of our platform, these accounts have been blocked.

Thank you for your understanding.

Best regards,

GGBET Team

Thank you for all the information and evidence provided, GGBET Team.

Dear Krishnakumari,

I was provided with evidence supporting the casino's decision.

After thoroughly collecting and analysing all relevant information, we must unfortunately reject this complaint as it is deemed unjustified. This conclusion arises from a violation of the casino's terms and conditions. Specifically, multiple accounts associated with your account were created with the same or very similar IP and user agents indicating the use of the same device. Furthermore, the accounts were linked with the same payment methods. The combination of these factors cannot be regarded as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. The casino has taken action in accordance with its terms and conditions, particularly rule 5.5.1, as previously communicated to you by the casino team.

I am sorry we could not be of more help on this occasion. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru