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The casino is taking DAYS to process minuscule payments, and what's worse is that as soon as you make a withdrawal request, the amount is deducted from your account immediately.

I find this utterly absurd, and I would also like to understand why the casino uses the PIX tool.

What's the point of making a withdrawal via PIX if it takes an ENTIRE WEEK? What's even more disappointing is that this has been the slowest withdrawal I've ever experienced in over 3 years of using the site.

O cassino está demorando DIAS para fazer pagamentos minúsculos e o pior é que quando você faz a solicitação de saque, o montante é retirado da banca na mesma hora.

Acho isso um absurdo e também gostaria de entender o porquê do cassino utilizar a ferramenta PIX.

O que adianta você fazer uma retirada via PIX e ela levar UMA SEMANA? Detalhe que essa está sendo a retirada mais demorada que já fiz com mais de 3 anos utilizando a casa.

Dear MarllonSales,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear MarllonSales,

Have you received your withdrawal from the casino yet?

Dear MarllonSales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.