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Hello, GG.Bet Casino has been holding my winnings for more than 5 weeks, already for the 2nd time they canceled my winnings and returned the money to my game account. I had to re-select. The casino states that there were technical problems, which can happen, but if the same thing happens a second time and now it has stepped on 3 failed attempts, then I feel something is wrong. My first campaign started on 5/26/2022 under number 8c10ffc9-54cf-4a73-b07a-e1c1b21c523c. The second 16/06/2022 under the number 0944aa29-7398-4b55-a6ea-6ad970755d2c.

Dobrý den, Kasíno GG.Bet mi drží výhru déle jak 5 týdnů,již po 2hé mi stornovali výhru a peníze vrátili zpět na herní účet. Musel jsem zadat opětovní výběr. Kasíno uvádí,že došlo k technický problémům, což se může stát,ale když se to samé stane podruhé a časově nyní má našlápnuto na 3 fail pokus,tak už mi příjde něco špatně. Můj první váběr začal 26.5.2022 pod číslem 8c10ffc9-54cf-4a73-b07a-e1c1b21c523c . Druhý 16.6.2022 pod číslem 0944aa29-7398-4b55-a6ea-6ad970755d2c .

Hello kolomparradek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I talk to the casino practically 2-3 times a week, today for the last time. They suggest another payment method and cancel the current transaction again. The casino does not require account verification immediately, it verifies continuously. I have a linked account with a Steam account and no one wanted verification. The amount to be paid was recognized without verification.

Dobrý den, s kasínem hovořím prakticky 2-3 týdně,dnes naposledy.Navrhují mi jiný způsob platby a momentální transakcí opět zrušit. Kasino nepožaduje ověření účtu ihned, ověřuje průběžně. Já mám propojený účet se Steam účtem a nikdo ověření nechtěl.Částku k vyplacení mi byla uznána bez ověření.

So today I received the same link again, which has been repeated for 6 weeks and 3 cancellations.

support@gg.bet

Thu 7/7 23:54 (1 hour ago)

Dear Customer, According to the information we have received, your previous withdrawal request was rejected due to temporary technical reasons on payment provid

Tak dnes jsem obdržel opět stejný odkaz, který se opakuje již 6 týden a 3x storno výběr.

support@gg.bet

čt 7. 7. 23:54 (před 1 hodinou)

Dear Customer, According to the information we have received, your previous withdrawal request was rejected due to temporary technical reasons on payment provid

Hello, all

The player currently does not have any active/pending withdrawals.

Kind regards

Thank you kolomparradek for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kolomparradek,

I will assist you with the complaint from now on. I went over the details of the case and will do my best to help you.

GGBet Casino,

What can be done to avoid the technical issues you have with the payment method kolomparradek is using to withdraw? What solution are you suggesting to make sure kolomparradek is paid out successfully?

Hello,

We would recommend using alternative payout options, such as Skrill, bank transfer, something other than the cards.

But once again, the player does not have any active/pending withdrawal requests.

Kind regards

Hello, of course I have no selection now, after 3 canceled selections I am deciding what to do next. You recommend me skrill, but it's funny that none of you care what the player will have to do...today I dealt with it and it's again a ton of documentation and of course a deposit for activation. So, for your problems, I have to open a new account with a deposit, just because you have an error in your payment portal. My transactions went through several times, in order and with immediate payment. I don't understand why you are unable to provide the same route.

Dobrý den,samozřejmě,že nyní nemám žádný výběr,po 3 zrušených výběrech řeším co dál. Doporučujete mi skrill, ale je zábavné,že nikoho z Vás nezajímá co proto bude muset hráč udělat....dnes jsem to řešil a je to zase tunová dokumentace a samozřejmě vklad pro aktivaci. Takže za Vaše problémy já mám si založit nový účet s vkladem,jen proto že chybu máte ve svém platebním portálu. Mé transakce proběhly několikrát,v pořádku a s okamžitou platbou. Nechápu,proč nejste schopni zajistit tu samou cestu.

Hello,

As far as we see, the player has not yet made a withdrawal request.

We are looking forward to withdrawing the winnings of the player.

Kind regards

Today the withdrawal to the account and everything arrived within an hour, so thank you for your help, everything is already resolved, the payment was successful.

Dnes výběr na účet a vše dorazilo do hodiny, takže děkuji za pomoc,vše je již vyřešeno platba byla úspěšná.

I am glad to hear that, kolomparradek! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.