Gamdom Casino - Гравець вимагає відшкодування через відсутність підтвердження KYC.

GamDom Casino has taken multiple (6) deposits from me even though they did not complete any KYC verification. GamDom hasn't even asked me for my NAME or AGE. They do not have a single ID of mine, yet they allow the deposit and they allow me to play.

What if I was a minor? What if I'm from a country that doesn't allow access? These are all clear and serious responsibilities of GamDom before they can take deposits and allow playing. I have clear screenshot proof of all the deposits that took place, of all the lack of information and of all the lack of KYC. You can see that not even my NAME or AGE are there, let alone the identification requirements like a government issued ID and proof of address. That is unacceptable.

Taking away the KYC verification process (and even the most basic details like name and age) are not only illegal for GamDom to allow that player to play, but take away a lot of the 'real' aspects of gambling. The lack of this process put me in a complete meta world and I wasn't fully aware of what I was actually doing, as it was so unregulated.

I request a refund of all the $13206.4 that I have deposited into GamDom, and this situation should never happen again.

Dear bigfishstake,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gamdom Casino. I’m afraid, I will need more information regarding your problem as it is not clear why are you requesting a refund. Please could you elaborate?

Most of casinos requires verification only during withdrawals, it is completely common and does not entitle any player for any kind of refund.

I will be waiting for your reply patiently.

Best regards,

Nick

Dear Nick,

Thank you for your reply, but I am shocked by the casual dismissal of such a serious issue. The reason for my refund request is simple: GamDom Casino has violated its fundamental responsibility to verify its players before allowing deposits. This is not only unethical but also a breach of trust with your users.

GamDom allowed me to deposit $13,206.40 without asking for a shred of verification: no name, no age, no proof of identity or address. Nothing. What if I were a minor? What if I were playing from a country where gambling is restricted? The lack of any checks from GamDom is appalling and completely unacceptable.

I should not have been allowed to deposit even a single dollar without meeting the industry-standard KYC process. Instead, GamDom took six separate deposits from me, turning a blind eye to any regulatory or ethical responsibilities. Their failure to protect their users from unregulated gambling environments is shocking and deeply troubling.

Let me make this clear: this is not a matter of "common practice" as you suggested. It is a blatant neglect of basic standards that keep gambling safe and responsible. This negligence has caused significant financial and emotional distress.

I am requesting an immediate refund of the $13,206.40 deposited into GamDom, due to them accepting my deposits unlawfully without any verification at all. They should have never went through.

Best regards

Any news please? I would really appreciate help from you guys, this issue put me in a very bad place and I truly believe that this is illegal and abusive.

Waiting for your response,

Thank you in advance for your determined support

Please answer...

Dear bigfishstake,

Unfortunately, there is no valid reason for a refund in this case. Most casinos accept deposits without requiring verification, as this is a standard practice. Verification is typically requested during the withdrawal process.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Can you connect me to a colleague of yours? I don’t think you truly understand the case.

They have gone against their ToS, KYC verification rules, laws and everything possible regarding the deposits.

I don’t understand why you’re acting like this is "standard" practice when it is literally illegal.

Connect me to someone who is willing to help. Thanks.

Dear bigfishstake,

Unfortunately, we are unable to assist further, as the situation has already been clearly explained.

You may initiate the verification process on your own at any time, but please note that the casino is not obligated to do so unless you request a withdrawal.

As there is nothing further we can assist with, we will now proceed with closing the complaint.

Best regards,

Nick