Galactic Wins Casino - Затримка зняття коштів

I entered and made a deposit of 25.00 I won 100 spins I played everything correctly I did the relover and asked for the withdrawal but so far nothing I have sent all the requested documents and still nothing disappointment on this platform because to make the deposit is instantaneous but the withdrawal takes a week kinda unfair that

Eu entrei fiz um depósito de 25,00 ganhei 100 giros joguei tudo certinho fiz o relover e pedi o saque mas até agora nada mandei todos os documentos pedidos e nada ainda decepção essa plataforma por que pra fazer o depósito é instantâneo mas o saque uma semana meio injusto isso

Dear analeacava93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's funny that the deposit is instantaneous, a matter of seconds, but the withdrawal is a bit complicated if the platform doesn't want to pay, better not ask to make a deposit

Semanas engraçado que depósito é instantâneo questão de segundos porém o saque meio muito enrolado se a plataforma não quer pagar melhor não pedir pra fazer depósito

I sent an email, I sent a message in the chat and I didn't even get a response

Eu mandei email mandei mensagem no chat e não obtive nem se quer resposta

Dear analeacava93,

Have you received your withdrawal from the casino yet?

Dear analeacava93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.