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I made a withdrawal of 25910 INR on August 25,2021 in my Indian Bank account and the withdrawal is showing completed but still it haven’t been received by me and it’s been more than 2.5 months, i have contacted several times to fun88 support team on chat and they are saying we will email you but still no update has been received by me. I also contacted home branch of my Indian Bank account and they are saying they haven’t got any such credit of 25910 INR also talked to Indian Bank customer care that whether the amount is on hold and they are also saying no.

Attaching the screenshot and bank statement from August 25 to till date

Kindly look into this matter at the earliest. Waiting for your prompt revert.

Regards

Dear Ygarg1324,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I reviewed your bank statement and I found a transaction with an almost identical amount (25,912 INR) to the disputed amount (25,910 INR). Before we move forward with this complaint, could you please confirm that this is not a transaction from the casino?

Thank you in advance.

Best regards,

Kristina

25,912 is the withdrawal from the same casino but it’s not the 25,910 one.

Hence 25,912 is not the disputed transaction.

Regards

Yogesh G***

Thank you for your reply, Ygarg1324. Would you be so kind and forward me your cashier history showing both of these transactions?

Also, have you tried contacting the casino regarding this issue? Please, forward all the relevant communication between you and the casino together with the cashier history to kristina.s@casino.guru.

Dear Ygarg1324,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.