Frumzi Casino - Відкликання гравця відкладено.

I have requested a payout from grunzi

no verification necessary and now waiting for 15 days

In the live chat it says that the payout is in the final phase, which I can't quite believe

Ich habe eine Auszahlung bei grunzi beantragt

keine Verifizierung notwendig und nun schon seit 15 Tagen am warten

im live Chat heist es das sich die Auszahlung in der finalen Phase befände was ich nicht so ganz glauben kann

Dear janrichter5726,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please specify the bonus you used?

Have you contacted the casino to confirm that no verification is necessary for your payout?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello Dominika,

thank you very much for helping me.

I've already made your withdrawal with frumzi. This is my first attempt.

I think I used a 150% bonus (reload bonus) but I can't say it 100%.

I asked for verification and they said I would be contacted as soon as verification was required. I am trying to upload the script here.

Kind regards, Jan

Hallo Dominika,

vielen dank das sie mir helfen.

Ich habe bisher noch deine Auszahlung bei frumzi getätigt. Das ist mein erster Versuch.

Ich bin der Meinung einen 150% bonus genutzt zu haben (Reload Bonus) kann es aber nicht zu 100% sagen.

Ich habe nachgefragt zwecks verifizierung und sie sagten ich werde angeschrieben sobal eine erforderlich ist, anbei versuche ich den script hochzuladen.

MfG Jan