Frumzi Casino - Гравець вважає, що виплату відкладено

So I made the first withdrawal on March 21st, then the second on March 22nd, the third on March 22nd and still nothing. Every day I talk in chat and they tell me it will be resolved but nothing.

Allora o fatto primo prelievo a 21 marzo dopo secondo a22 marzo ,terzo 22 marzo e ancora niente ogni giorno parlo in chat e mi dicono che si risolve ma niente

Dear Shevamilan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear shevamilan,

We sincerely apologize for the delay and inconvenience.

Please be assured that your new pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Frumzi Casino Team

Now I have received 1000€ in my account so everything seems fine

Adesso o ricevuto 1000€ in conto allora sembra tutto apostto

I want to give up the complaint, they paid me €1000 but they cancelled my last withdrawal from March 23rd and now I made the same withdrawal again, let's hope that this time they will pay a little sooner if I don't wait 14 days and then I will let you know

Voglio rinunciare a reclamo mi hanno pagato 1000 € pero mi hanno anulato ultimo prelievo da 23 marzo e adesso o fatto di nuovo lo stesso prelievo speriamo che stavolta pagheranno un puo prima se non aspetto 14 giorni e dopo faro sapere

Dear Shevamilan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Shevamilan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru