Freshbet Casino - Рахунок гравця було закрито, без відповіді від казино.

Hello, my account was closed without any reason 6 months ago and I was not allowed to withdraw my money. I was told that they had 6 months to respond to me. The 6 months have passed and I haven't received any response.

Buenas, hace 6 meses me cerraron la cuenta sin tener ningún motivo y no me dejaban retirar mi dinero, me dijeron que tenían 6 meses para responderme, han pasado los 6 meses y no recibo respuesta.

Dear guerri1501,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Freshbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player for a month or so until they blocked me and wouldn't let me withdraw my winnings.

I found out because I went to withdraw and it was blocked.

I played everything a little

I didn't get my balance with the help of any bonus.

I entered 2000 something and when the account was 3822 they blocked it

fui jugador durante un mes más o menos hasta que me bloquearon y no me dejaron retirar mis ganancias.

Me entere porque fui a retirar y lo tenía bloqueado.

Jugue a todo un poco

no conseguí mi saldo con la ayuda de ningún bono.

yo ingrese 2000 y algo y cuanto la cuenta estaba en 3822 me la bloquearon

Please send me the email in which the casino informed you about the check taking 6 months and any other communication you received from the casino regarding the issue.

My email is tomas@casino.guru

Sent the email

Enviado el correo

Good Thomas, I sent you the email and I am waiting for a response. Thank you.

Greetings.

Buenas Tomás, te envié el correo estoy esperando respuesta. Gracias.

Saludos.

Thank you very much, guerri1501, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you guerri1501 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Freshbet Casino for their help in resolving this complaint. We would like to know why was the player blocked from your casino and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We are sorry for any inconvenience. Due to suspicious sport betting behavior, your account was under investigation. At the present time your account is limited, you can withdraw your funds with limited amount. 

Regards, 

FreshBet 

Thank you for the update Freshbet Casino representative. Can you please keep us updated on the ongoing investigation? Thank you in advance!

Hello,

We are sorry for any inconvenience. As we mentioned already, users account was under investigation due to suspicious sport betting behavior. At the moment user continues to withdraw money with limited amount.

Regards,

FreshBet

Thank you for the clarification Freshbet Casino representative.

Dear guerri1501, as your account has been reinstated and the issue is sport-betting related we're unable to assist further as unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter