Забули пароль, що можна зробити?!

I registered with MAGICRED CASINO yesterday I forgot both passwords from email and to log in HELP!?! ?? !!

Habe mich gestern bei MAGICRED CASINO angemeldet habe beide Passwörter vergessen die von email und zum einloggen HILFE!?!??!!

Hello, there is "Forgotten password". You have to click there and reset your password via email.

Radka Thank you very much. Big problem. The password of my Gmail is unknown 😞duplicate password gone I could only reset my password by mobile phone number, otherwise everything was gone

Radka Danke vielmals.Big Problem Passwort von meiner Gmail ist unbekannt 😞doppelt Passwort weg konnte nur per Handynummer mein Passwort zurücksetzen sonst alles weg

Happy to help 🙂

Oh, and have you managed to reset the password via the phone number, please? Did it work?

Hello Radka think it's great that you ask. Nope, can't get it, how should I do that you give me a password via mobile phone !!!?

ps have around 250 € on the account 😞😞😞😞

Hallo Radka finde ganz toll das sie fragen. Nö komme nicht ran , wie soll ich das anstellen das sie mir per Handy nr Passwort geben !!!?

p.s habe auf dem Konto um die 250€ drauf 😞😞😞😞

This is a really tough situation. I'd probably explain the situation to the casino. It would be quite time consuming and I'm not even sure if the casino is willing to do this, but they could potentially do a verification call with you, ask you some questions about your account to make sure that the account is yours.

Then they could change the email address on your account to a new one and then you could send the new password to your new email address.

But once again, this isn't the standard process, but it's a way to get this resolved.

Thank you very much Daniel .. I don't know if CASINO MAGIC RED would be ready for it, even if I understand. OF COURSE it's my fault you can't do anything 😞

Vielen Dank Daniel.. ich weiß es nicht ob die CASINO MAGIC RED dazu bereit wäre auch wenn verstehe ich schön . NATÜRLICH es ist mein Fehler kann man nichts tun 😞

If everything else fails, you can try submitting a complaint on our website. Yes, it's your fault, but it wouldn't be fair being unable to collect your winnings only because you forgot a password.

Hello Daniel, how right you are, but what's the point if I write a complaint !? Does that make sense !?

Hallo Daniel wie recht sie haben , aber was bringt wenn ich eine Beschwerde schreibe !? Hat das ein Sinn!?

Hello Baddy,

this complaint will cost you nothing and there is a chance we could help you. Feel free to try it out. Will you do that?

I'm pretty sure we have direct contacts for representatives of the Magicred casino so we could try to contact them and try to find solution. Your issue is pretty simple. You need to withdraw your winnings, but you're unable to reset your password (due to already mentioned reasons) so you need the casino's help.

Thanks for the effort and time DANIEL will try with a complaint no matter what happens Lg

Dankeschön für die Mühe und Zeit DANIEL werde mal versuchen mit nem Beschwerde egal was passiert Lg

No worries, I hope we'll manage to get this resolved. It's the type of a case where the casino didn't do anything wrong to you, but you also didn't do anything wrong to the casino so I'd say the major part is to make sure that the casino can verify you somehow and restore access to your account.

Thanks Daniel you described the PROBLEM very competently 👍

I hope everything will be fine ... otherwise there is nothing you can do

Danke Daniel sie haben das PROBLEM sehr kompetent beschrieben 👍

ich hoffe wird alles gut …ansonsten kann man nichts machen

Good morning and stay positive 🙂

You are right 👍🥰

Sie haben recht 👍🥰