Я хочу подати скаргу про те, чому мій обліковий запис обмежений і я не можу увійти

Why is my account restricted permanently

Hello there.

Where exactly is your account restricted? In most cases, the casino should provide an explanation

Are you sure you haven't been told?

Let me know, please.

The site pokiesnet.62

Well, it's not actually the name, I'm afraid. This is just a part of the URL address. It's not helpful at all, sorry.

Could you kindly write the casino's name? Not just the incomplete address - if I may.

What about your issue, did you ask the casino? Is there any progress, please? 🤔

Hello, unfortunately, if I go to the specific page for complaints, the page sends me forward with the response options and then sends me back without the possibility of concluding the complaint

Salve purtroppo se vado nella pagina apposita per i reclami, la pagina mi manda avanti con le opzioni di risposte e poi mi manda indietro senza possibilità di concludere il reclamo

Could you please paste a video clip? Or at least a few screenshots. I'll try to figure out the problem. Thank you.

Thank you

Grazie a te

This is the last page I see and then it makes me go back

Questa è la ultima pagina che vedo e che poi mi fa tornare indietro

Hello, and thank you kindly for your cooperation! May I also see the last page you can access before it gets you back, please? We're trying to localize the concrete step, which is causing the problem. 🙏

This is the last page

Questa è l ultima pagina

Oh, thank you. but I need to see the previous page, please. The one that redirects you back to this general page. 🙏

Hi, so this is the page that redirects you to what you already posted as a screenshot before yes ? When you click on one of the options, it takes you to the general page, yes ? 

The screenshot you see where it then freezes and makes me go back without being able to publish

Lo screenshot che vedi e dove poi si blocca e mi fa tornare indietro senza poter pubblicare

Thank you for your reply. I talked to my colleague and she advised me that sometimes Italy is blocked with us and that a possibility would be to turn on the VPN and try to file a complaint that way. If that doesn't help, I'll try to help you again and solve the problem.

Are you going to try it ? 

Thank you thank you thank you, as always you are fantastic ❤️

Grazie grazie grazie, come sempre siete fantastici ❤️

I just activated my favorite VPN, surfshark but nothing the usual page that blocks me in the end

Ho appena attivato la mia VPN preferita, surfshark ma niente la solita pagina che mi blocca alla fine