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Hello, I'm addicted to the game. I have trouble knowing when to stop.

I've self-excluded from many casinos, but there's a Merlin Casino, which has already excluded me, but I've re-entered the same account by answering a few questions. Here are the questions they ask: "Are you mentally prepared to play? And do you take responsibility for any losses that gambling may cause? " Of course, an addict looking for an adrenaline rush answers yes, and in this case they reopen the account. My question is whether, after requesting the first self-exclusion, I can ask for a refund of subsequent deposits.

Olá, sou um viciado no jogo. Con dificuldade em saber quando Parar.

Já me auto-exclui de muitos casinos, no entanto existe um Merlin Casino, que já me exclui no entanto voltei a entrar na mesma conta bastando para isso responder a umas perguntas. Passo a soltar as perguntas que fazem, " está mentalmente preparado para jogar? Outra, assume a responsabilidade pelas perdas que o jogo possa causar? " Claro que um viciado quando procura a adrenalina responde sim, e neste caso voltam a reabrir a conta. A minha questão é se após pedir a primeira auto-exclusao, se posso pedir o reembolso dos depósitos seguintes.

Hello, I'm sorry to hear that you managed to get into the casino again. I think it would be best if you filed a complaint and had it reviewed by some experts, if that was possible. What do you say ? Anyway, when a player is self-excluded it should be permanent in my opinion and you shouldn't get back into that account. 

However, I would also like to introduce you to an initiative we are currently cooperating with. 

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So, take a look at it and maybe you'll find it useful. 

If you have anything, feel free to write.

You won’t ever get your deposits back from a casino which you have excluded yourself from.

The best thing you can do is exclude yourself permanently. Let the money that you lost go and move forward with focus to stop gambling.

Thank you for your opinion. I still believe in the responsibility of licensors. Otherwise, licensing companies are the biggest scams there are.

Obrigado pela opinião. Eu ainda acredito na responsabilidade das licenciadoras. Se assim não for, as licenciadoras são as maiores burlas que existem.

Yes they are. I totally agree with you

It’s disgusting that you think it is acceptable to post a link to a casino in a forum that is labelled responsible gambling.

What a sad life you must lead.

Hi, you're right, I've already taken care of it. Such things should definitely not be here, and of course advertising the casino is not in line with our rules. I hope the player will learn from this and not continue to do it.