Verde kasino вывод средств

Добрий день. Скажіть, будь ласка, я не можу вивести кошти з верде казино. Це взагалі реально? Або вони шахраї?

Good afternoon. Please tell me, I can’t withdraw funds from verde kasino. Is this even real? Or are they scammers?

How do I withdraw

Am I going to get my money

Я також не можу зняти кошти. Скажіть, це шахраї чи щось не так з сайтом?

I also cannot withdraw funds. Tell me, are these scammers or something wrong with the site?

Hi, could you tell me a bit more about your situation please ? Did the casino also tell you why you are not allowed to withdraw money ? Did you play here with some bonus or not ? Was it also necessary to verify the account, or did the casino not ask for any documents ?

Let me know and we will see what can be done.

Hello, what I wrote to the player before you applies to you as well, so feel free to answer the same questions. I need to know what's going on because this is a little, so be sure to write to me too when you have problems with the withdrawal. 

I'll be waiting for a reply.

Добрий день. У мене були бонуси, але вони закінчилися, і я поклав на свій рахунок 100 євро. Оператор казино Verde запитала мій рахунок, після чого сказала, що проблеми з моїм банком, на наступний день сказала, що з банком все добре, я знову спробував зняти гроші, але грошей на карті досі немає .

Good afternoon. I had bonuses, but they ran out and I deposited 100 euros into my account. The Verde casino operator asked for my account, after which she said that there were problems with my bank, the next day she said that everything was fine with the bank, I tried to withdraw money again, but I still have no money on the card.

Я написала оператору, вона відповіла, що у мене два акаунти (але це неправда) і у мене тільки одна електронна адреса. І написала, що рішенням комісії обидва рахунки (хоча у мене тільки один) заблоковані і кошти будуть списані на рахунок казино. І якщо я хочу, я можу продовжувати вкладати нові гроші на їхній веб-сайт і грати. Але якщо ти виграєш у Вови, ти мені його не повернеш

I wrote to the operator, she replied that I had two accounts (but this is not true) and I only have one email address. And she wrote that by decision of the commission, both accounts (although I only have one) are blocked and the funds will be debited to the casino account. And if I want, I can continue to put new money on their website and play. But if you win with Vova, you won’t give it back to me

Він каже: пройдіть перевірку, зробіть нову ставку та грайте знову. За рішенням адміністрації ваш виграш списується на користь казино

He says go through verification, place a new bet and play again. By decision of the administration, your winnings are written off in favor of the casino

Так, і ви також виграєте гроші, які я вклав на цей рахунок.

Але проблема в тому, що вони кажуть, що я поклав гроші на рахунок, а в мене такого рахунку немає. У мене не було коштів на моєму рахунку на gmail.com. Але вона каже що у мене два акаунта) і цього просто не може бути). І що зі своєї картки (написано, що номер картки правильний) я перерахував кошти на свій рахунок skynet.com, але такого рахунку у мене ніколи не було. Як я міг туди покласти гроші?

Yes, and you will also win the money that I deposited into this account.

But the problem is that they say that I put money into an account, but I don’t have such an account. I had no funds in my account on gmail.com. But she says that I have two accounts) and this simply cannot be). And that from my card (it says my card number is correct) I deposited funds into my skynet.com account, but I never had such an account. How could I put money there?

Два дні тому сказала, що кошти не зняли з вини мого банку, вчора ввечері начебто списала з картки - 1600. А сьогодні вранці відкриваю рахунок, а гроші не списуються. Я відкриваю в обід, але не можу відкрити, пишу в чат підтримки в обід, а мені кажуть, що рахунок заблокований і казино забирає кошти собі, так як у мене якийсь невідомий Skynet.com .

Two days ago she said that the funds were not withdrawn due to the fault of my bank, last night I seemed to have debited the card - 1600. And this morning I open my account, but the money has not been debited. I open it at lunchtime, but I can’t open it, I write to the support chat at lunchtime, and they tell me that the account is blocked and the casino is taking the funds for itself, since I have some unknown Skynet.com.

Підкажіть будь ласка, може хтось знає як підтвердити відсутність облікового запису? У мене немає облікового запису на skynet.be. Як я можу це підтвердити?

Please tell me, maybe someone knows how to confirm the absence of an account? I don't have an account on skynet.be. How can I confirm this?

Thank you for describing the situation more. From everything I've read, I would recommend to lodge a complaint with us right away. 

You can do so at this link. ⬅️

If you think the casino has falsely accused you of multiple accounts then that would be the best step. However, do you remember if you were registered here in the past ? When we talked about account verification, did you do it here or not ? I suppose in this process there could be such an accusation. 

It also doesn't seem right to me to be told that you can't withdraw the money but to deposit and keep playing.

So you're going to go ahead and file a complaint ? Our team will try to help you with your situation and hopefully it will be resolved fairly. 

Добрий день. При заповненні скарги за вашим посиланням я не можу ввести опис проблеми. Усе написане миттєво зникає. Що робити?

Good afternoon. When filling out a complaint using your link, I cannot enter a description of the problem. Everything written instantly disappears. What to do?

Try to clear the cookies and the cache on your computer, and then use the link to file a complaint again. Let us know if it helped, please.

Я не можу продовжити реєстрацію

На цьому зупиняється і не робить наступного кроку

I can't continue registering

Stops at this point and does not take the next step

А також я не можу набрати текст скарги і не можу прикріпити файл

And I also cannot type the text in filing a complaint and cannot attach a file

Have you tried to do everything I wrote in the previous post and it is still the same?

May I ask if you're using a VPN, by any chance?🤔

I got a tip from my colleague what could cause the problem. So try, please, to turn off automatic translation in the browser or the translation app in the browser extension, and then it should work.

Please let us know if you were able to fix the problem.