Проблеми зі зняттям коштів у NATIONAL Casino (Сторінка 2)

Hello,

I requested a withdrawal from National Casino on Tuesday and have not received it yet. I first received the information, which is still in the finance department. Today we received information that the finance department is having problems. I couldn't be told what they were. Does anyone have experience?

Hallo,

habe am Dienstag bei National Casino eine Auszahlung beantragt und bis heute nicht erhalten. Erst erhielt ich die Auskunft liegt noch in der Finanzabteilung. Heute gab es die Auskunft das die Finanzabteilung Probleme hat. welche das sind konnte mir nicht mitgeteilt werden. Hat jemand Erfahrungen?

Hello, in this case I would recommend to be patient for a while if the casino told you that they have a problem so they are probably trying to fix it. If they keep you updated on the situation, I see that as a plus. If they stopped doing that and the casino didn't respond for a longer period of time then I would be more nervous. I would like to add that we give casinos 14 days to sort out the withdrawal process. 

However, is this your first time withdrawing at a casino ? Let me know. 

If you ask, you always get the same answer:

Dear player,

Unfortunately, your withdrawal request is still being checked by the finance department.

We would like to ask you for patience.

Once all checks have been completed, we will contact you immediately. We thank you for your understanding.

Best regards,

Casino support team

A withdrawal must be checked within 8 days. I doubt the money will come.

wenn man nachfragt kommt immer dieselbe Antwort:

Lieber Spieler,

leider wird Ihr Auszahlungsantrag noch von der Finanzabteilung geprüft.

Wir möchten Sie um Geduld bitten.

Sobald alle Überprüfungen abgeschlossen sind, werden wir uns umgehend mit Ihnen in Verbindung setzen. Wir danken Ihnen für Ihr Verständnis.

Mit freundlichen Grüßen,

Casino Support Team

Das eine Auszahlung 8 Tage geprüft werden muss. Bezweifele, dass das Geld noch kommt.

I know that when it comes to money, the player is always nervous if it doesn't arrive in a reasonable time. But if the casino communicates with you and tries to solve the problems, I wouldn't be skeptical yet. I hate to say it but try to be patient and see what happens next. If you don't manage to withdraw your money within the 14 days I mentioned, we will try to help you. Will that be possible? 

Yes, I will still wait. Today is only the 9th day. I hope they still pay out.

Ja ich werde noch abwarten. Heute ist ja erst der 9. Tag. Ich hoffe das sie noch auszahlen.

Hello! I'd like to assure you that this is just an ordinary check, but to be honest, it does not sound very ordinary to me. I mean, such checks should be quicker, if you ask me. On the other hand, I noticed the issues the financial team was/is having. I'm trying to say, that we should wait for the result and not try to expect the worst. 🙏

We'll be here for the conclusion, of course!

Ok, I'll keep you updated. First of all, thanks 🙂

Ok, ich werde euch auf den laufenden halten. Danke erstmal 🙂

You're welcome, fingers crossed you get your money as soon as possible so you can enjoy it. When you do, feel free to share it with us. Good luck. ☘️👍

Hello, I think I won't see my money. I'm always being held back. Documents are requested that have already been submitted 4 times and have also been approved. If you ask in the chat, you always get the same message that it will take some time because several departments are responsible for the payout. A time cannot be specified. It has now been 12 days. The casino should be closed.

Hallo, ich glaube ich werde mein Geld nicht sehen. Ich werde immer hingehalten. Es werden Dokumente angefordert die schon 4 mal eingereicht wurden und auch genehmigt sind. Wenn man im Chat nachfragt kommt immer dieselbe Mitteilung das es einige Zeit dauert da mehrere Abteilungen für die Auszahlung zuständig sind. Eine Zeitangabe kann nicht gemacht werden. Es sind mittlerweile schon 12 Tage vergangen. Das Casino sollte geschlossen werden.

I understand and sympathize with you if you have gotten nowhere and keep getting the same answer. We give casinos 14 days to resolve the withdrawal and verify the account, so if nothing changes in the next few days, I recommend filing a complaint here on this link. Our team will try to help you and I firmly believe that you will eventually verify and your money will be credited to your account.

If you hear anything new let me know. I will be waiting.

Ok tomorrow the 14 days are over. If nothing has happened by tomorrow, I will file a complaint.

Ok morgen sind die 14 Tage rum. Wenn bis morgen nichts passiert ist, werde ich Beschwerde einreichen.

Clearly I think it's the right thing to do because if the casino is not able to resolve this process in 14 days then I don't think it's a good thing. So we'll see where you get. 

If you have any new information, let me know. 

Verification and payment is then carried out. It has taken a long time.

Verifizierung und Auszahlung ist dann erfolgt. Hat lange gedauert.

Does this mean that you managed to successfully complete the verification and got your money in the end ?