Проблеми з виведенням коштів на Bets24

Hello.

Has anyone managed to withdraw funds from bets24 casino?

My account is verified. I have deposited a total of 950 euros with two visa cards (both verified). I have been trying to withdraw 600 euros for many days and my requests are rejected again and again.

The chat tells me that they don't know the reason and asks me to write an email that never gets a response.

Hola.

¿Alguien ha conseguido retirar saldo del casino bets24?

Mi cuenta está verificada. He depositado un total de 950 euros con dos tarjetas visa ( ambas verificadas). Llevo muchos días intentando retirar 600 euros y mis solicitudes son rechazadas una y otra vez.

El chat me dicen que no saben el motivo y piden que escriba un correo que nunca obtiene respuesta .

Hello.

This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.

I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.

It is somehow complicated as I can see when I read all the information regarding your complaint.

May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔

I got a bit lost there, you know.

We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.

Hello Romi.

Thank you for your good wishes.

The time sequence was as follows.

I opened my account and deposited 350 euros which I lost, I requested permanent closure due to gambling addiction.

The account was closed but a few days later it was reactivated and I deposited (600 euros on different occasions).

With the last deposit, I was lucky and managed to recover 600 euros (which they now do not allow me to withdraw)

Given the attitude the casino is showing, I think it won't be easy for them to process my withdrawal. Either they can't/don't want to pay or they intend to cancel the withdrawals until I play them and lose them.

Greetings and thanks

Hola Romi.

Gracias por tus buenos deseos.

La secuencia temporal fue la siguiente.

Abrí mi cuenta y deposité 350 euros que perdí, solicité el cierre permanente por adicción al juego.

La cuenta se cerró pero pocos días después la reactivaron y deposité ( en distintas ocasiones 600 euro).

con el último depósito, tuve suerte y logré recuperar 600 euros ( los que ahora no me permiten retirar)

Por la actitud que está mostrando el casino, creo no será sencillo que procesen mi retiro. O bien no pueden/no quieren pagar o pretender cancelar los retiros hasta que los juegue y los pierda

un saludo y gracias

Thank you for the explanation of the whole situation.

I still don't understand, though, why would they open your account if you requested the permanent closure?🤷‍♀️

It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏

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Hello Romi.

The account was reactivated because I requested it, but I still don't think I should have done it since I previously communicated my gambling addiction.

I take advantage of this message to inform other players that Ninbet is part of the same group as Bets24, and that they could have the same problems that I had on Bets24.

I base this on the fact that the design is the same, the loading errors are the same, the deposits and withdrawals are the same, the people who answer the live chat are the same (John, Steve and Maria).

My humble recommendation is that you do not play in any of them, THEY DO NOT PAY

Hola Romi.

La cuenta se reactivó porque yo lo solicité, aún así, creo que no debería haberlo hecho, ya que comuniqué, previamente mis adicción al juego.

Aprovecho el mensaje para informar a otros jugadores de que, Ninbet es del mismo grupo que Bets24, y que podrían tener los mismos problemas que yo tuve en Bets24.

Me baso en que el diseño es el mismo, los errores al cargar son los mismos, los depósitos y retiros son iguales, las personas que atienden el chat en vivo son las mismas ( john, steve y maría).

Mi humilde recomendación es que no juguéis en ninguno de ellos, NO PAGAN

In this case, I really hope that the casino will communicate with our team to solve the issue shortly, even though they have not replied yet to your complaint.

I hope so, although I don't really have much hope. Their words in the chat are always very polite but their actions are those of a very unreliable casino (they don't close accounts of players with problems, they don't process withdrawals, there is no response from the email,...)

Ojalá, aunque, la verdad no tengo mucha esperanza. Sus palabras por el chat siempre son muy educadas pero sus acciones son de un casino muy poco fiable ( no cierran cuentas de jugadores con problemas, no procesan los retiros, no hay respuesta desde el email,…)

I am really sorry for this whole situation at this casino. It unfortunately looks like they are not willing to cooperate at all, as your complaint resolver Kubo has informed you as well.

Let's wait few more days and see if there will be any kind of movement with your case.

Please stay strong, and we will wait for the resolution of all this with you.🙏

Have you recieved your withdrawal?

Hello.

It was impossible. I requested withdrawals every day for a week and they always had an excuse (too much workload, the amount was too large, wrong bank details, etc.)

I have a dispute won worth 600 Euros. When Casino Guru tried to contact them, they said they would refund my money if Casino Guru increased their rating.

By the way, Ninbet is the same casino as Bets24, I do not recommend it.

Luck

Hola.

Fue imposible. Solicité retiradas todos los días durante una semana y siempre tenían excusa ( mucha carga de trabajo, la cantidad era muy grande, datos bancarios erróneos,…)

Tengo una disputa ganada por valor de 600 euros. Cuando casino gurú trato de contactar con ellos, les dijeron que me abonarían mi dinero si Casino Guru subía su puntuación.

Por cierto, Ninbet, es el mismo casino que Bets24, no te lo recomiendo.

Suerte

Thanks for your reply. So just to confirm they still did not withdraw your money? Its still in your Bets24 Account?

Hi. No, it's not in my account. I ended up losing it weeks later.

Hola. No, no está en mi cuenta. Lo acabé perdiendo semanas después

I hate it when these rogue online casino's do this bullshit.

Have you tried to withdraw on bets24.io too?

so sorry to hear that

I'm sorry, but may I ask who told you this? That they would give you your money if we increased the rating?🤔

Hello Romina.

The information was given to me by the casino guru representative who handled my dispute with this casino. If I'm not mistaken, this information is public and you can see it in the complaint.

all the best

Hola Romina.

la información me la dijo el representante de casino guru que gestionó mi disputa con este casino. Si no me equivoco, esta información es pública y la puedes ver en la queja.

un saludo

Hello,

in my opinion, you're talking about this:

Unfortunately, I must inform you that my recent communication with the casino's support was quite unpleasant. They offered assistance only on the condition that we increase their rating on our site. Artificially inflating a casino’s safety index is something we do not - and will not - do, and I find such a request unacceptable.

I agree this is unacceptable. This approach is beyond lost, in my opinion.

Indeed.

Efectivamente.