Проблеми з несправедливим зняттям коштів

Initiated a withdrawal of $5000

after 72 hours - $5000 is back in my account . Attempted to withdraw again and I noticed again that maximum withdrawal was put into $1000. This wasn’t in there terms and conditions

This is ridiculous and acceptable

Hi, I read about your problem. As for the casino cancelling your withdrawal and allowing you to withdraw only 1000 instead of 5000, did they tell you why ? I'm asking if the casino explained if they have a withdrawal limit. 

Regarding your withdrawal, we give casinos 14 days to resolve this process, so it's not too long yet. Could you let me know how things are going and if you have managed to withdraw the 1000 you mentioned so far ?

his is their response

The VIP manager seems not to know what’s happening. Which I found it bizarre

I have not received a response from the payment team the last 18 hours

What I found interesting is the part that says:

"On the other hand, the Terms and Conditions for maximum withdrawal still apply, as it pertains to the total amount requested in an account, and not per amount requested."

Does anyone else find it odd a bit?

My understanding is that they are very upset

I deposited a small amount

it must have been less than $50

These guys are not stupid

what want now is to frustrate me so that I can cancel withdrawal and use it again end up with nothing

they have done that many times

Thats why I never deposited any huge amount with them.

since then, no one responded regarding restrictions on maximum withdrawals - I initiated withdrawal of $1000 x4 plus $999 separately

I know they are going to return whole amount and ask me to request me to do a single amount of $4999 instead

My withdrawals got canceled again

no explanation

maximum withdrawals back to $5000

again

i don’t know what’s next

no communication

I definitely don't like where this is going; at least the complaint is still open.

Let's hope the casino's low-security index won't take its toll! 🤞🤞

At least you are still in touch with the agent. 🙏

They are using frustration techniques

they want to me re use the money and end up with nothing

that’s the trick

Frankly, this is hard to prove, the casino can always say they're experiencing a delay. Even though I'd say this opinion might be considered healthy, in order to keep your balance untouched.

For now, you need to hold on. 🤷‍♂️

This is not the first time

The person who does that is Maggie D or Blight E

These 2 work on documents and payments

I was restricted on Pokiez their sister company to maximum $1 per bet. I won a 9k in less than 10 minutes- a deposit $30

I had massive win on Pokiez

it looks like I was barred for winning

They also work Golden pokies. On this on a month- I won close to 10k from a bonus of $25

but the maximum I was allowed to withdraw was $250.

i had been winning massively on

They are not a problem if they I win and request smaller amounts

I understand, but we will have to wait for the complaint and its resolution. 

However, I think that if you manage to withdraw money, you better not come back to this group of casinos, since you say that you were restrcited on the sister site. 

Well, we'll see how it all turns out. I'll keep my fingers crossed for you.

I started this withdrawal process before Christmas

I think you should be involved

I can’t see any other way

this has above 15 days

Since you have a complaint, we are involved. However, the investigation is ongoing and we will see how it all turns out. I'll keep my fingers crossed that it all turns out well. 

If you have any news let me know.

They are holding to my funds

I suspect they don’t have money to pay me.

I have a feeling that they I was going re use the funds and end up loosing

My wining is real

it is gone past over 2 weeks now

Hi, I understand that this is not a pleasant situation. However, I suggest you definitely don't grab the money and play with it and leave the withdrawal. If you cancelled it, it could take even longer. 

Anyway, are you still communicating with the casino ? Have you tried asking why you still don't have your money? 

However, since the complaint is open, our team is still trying to help you, so we'll see how it goes.

Kristina is going to act on it

Let me correct the statement above

I was saying that they were expecting me to cancel the withdrawals

I made few mistakes before. I learnt a lesson.

this time they will be surprised why I didn’t cancel the withdrawals

What help do I expect when I get same treatment from you the same as the casino

I don’t seem to see a an urgent definitive response from

How can I better understand why my withdrawals dragged from before Christmas until today

Kristina is currently collecting all the relevant information from you in the complaint so that the case can move forward and so that we can contact the casino to comment on your case. You need to be a bit patient because our team is doing everything possible to help you. I know it's not comfortable to wait and wonder where you stand when the casino won't tell you anything, but the investigation is still ongoing, so we'll see how it all turns out. 

Will that be possible please ?