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After 4/5 days rejecting withdrawal for various verification reasons, I send them everything they ask for, and day after day they reject me

They don't tell me what else they need (ID, card and direct debit invoice) in addition to unusual bank details

Today they reject it again and when I talk to the live chat, they tell me that they reject my withdrawal again and what's more!!! I have lost all my earnings (approximately €2200), please what steps can I follow?

Tras 4/5 días rechazando retiro por varios motivos de verificación, les envío todo lo que me piden, y día tras día me rechazan

No me dicen que mas necesitan (DNI, tarjeta y factura domiciliada) además de datos bancarios inusuales

Hoy me lo rechazan de nuevo y al hablar con el chat en vivo, me dicen que vuelven a rechazarme el retiro y además!!! Que he perdido todas mis ganancias (2200€ APROX) por favor que pasos puedo seguir??

Hi, first of all it would be a nice relief to say what casino you are talking about. 

As for verification, were any documents accepted ? The ones that were rejected, did the casino say any reason why that was the case ? It would be best to find out so you know what you can do next. 

Please let me know and if it is still the same I will try to advise you.

Hello KUDOS CASINO

They accepted ID, then they asked me for a bank card and a direct debit receipt.

And here comes the problem, they reject me without further explanation, and I send the documents again, adding another mobile phone bill.

I live as a renter and in the last two years I have lived in two different apartments (same location, 100 m away)

Now through forums... they allege problems in verification because different addresses appear on the invoices (my last two rental homes), but at the time nothing, just DECLINED without explanations

That's why I kept sending documents until they canceled my account and took all my money, €2,200 approx.

Hola KUDOS CASINO

Aceptaron DNI, luego me pidieron tarjeta banco y factura recibo domiciliado

Y aquí viene el problema, me rechazan sin mas explicaciones, y vuelvo a mandar los documentos, agregando otra factura de móvil

Yo vivo de alquiler y en los dos últimos años he vivido en dos apartamentos diferentes (misma localidad, 100 m de distancia)

Ahora mediante foros... alegan problemas en la verificación porque aparecen en las facturas diferentes domicilios (mis últimas dos viviendas de alquiler), pero en su momento nada, solo DECLINED sin explicaciones

Por eso seguía mandando documentos hasta que me anularon la cuenta y me quitaron todo el dinero 2200€ aprox

If you don't get any response from the casino, I would recommend lodging a complaint. 

Just follow this link and open it here. ⬅️

It would be fair for the casino to tell you the reason or what happens when they don't accept verification. I understand that such things can arouse suspicion, but everything can be solved without any problems.

So what I have suggested would probably be the most sensible thing to do in this case and we will see if we can help you. 

Do you think you'll go for it? 

Good afternoon

On another website, I have been trying to solve it, but nothing. He agrees with kudos casino

Reason they give me: at the time they did not explain the reason, they only rejected the account verification. Now they tell me that it is due to inconclusiveness with the address of the invoices

I live for rent in Rompido and in recent years I have moved once, therefore there are invoices that continue with the previous address. I also delivered two invoices to avoid problems... Well!!! This has been the problem, too much information, documentation and instead of helping me it has penalized me.

It doesn't make much sense that they don't ask you for almost anything to enter or spend money.

And to get paid they give you so many problems and also do not specify the problem to solve it

I have all my documentation in order, necessary tests, email...

I already filed a complaint at Casino guru

Do I have to do it again?

All the best

Buenas tardes

En otra web , he estado tratando de solucionarlo, pero nada. Le da la razón a kudos casino

Motivo que me dan: en su momento no me explicaban el motivo, solo rechazaban la verificación de cuenta. Ahora me dicen que es por inconcluencias con el domicilio de las facturas

Yo vivo de alquiler en Rompido y en los últimos años me he mudado una vez, por lo tanto hay facturas que siguen con el domicilio anterior. Igualmente entregué dos facturas para evitar problemas... Pues bien!!! Este ha sido el problema, demasiada información, documentación y en vez de ayudarme me ha penalizado.

No tiene mucho sentido que para ingresar o gastar dinero no te pidan casi nada

Y para cobrar te pongan tantos problemas y además no especifiquen el problema para solucionarlo

Tengo toda mi documentación en regla, pruebas necesarias, email...

Ya presenté una queja en Casino guru

Tengo que hacerlo de nuevo?

Un saludo

Hmm, according to what I've seen, I haven't seen any complaint from you yet, so did you do it or not ? If you want our team to deal with this, you'll need to. 

It's sad that it turned out this way on the other site, and I'm curious to see what we find out. So if there's any problem with the complaint, be sure to say so.

Good night

I don't know why it won't let me write the complaint.

Could I do it via email?

Buenas noches

No sé porque no me deja escribir la queja

Podría hacerlo vía e-mail??

Unfortunately you can't do it via email, could you please show me what it says when you are unable to open complaint ? Could you please take a screenshot of the whole screen ? Let's try to figure out what's going on so you can get a fix.