Попередження про Bitkings

Danger!!

A withdrawal from Bitkings is not possible because they refuse to verify my account.

I have been writing to these scammers for weeks and uploading everything possible to this casino, but they are asking for impossible things.

So be careful...I play on three other sites and have never had any problems.

Achtung!!

Eine Auszahlung bei Bitkings ist nicht möglich, weil sie sich weigern mein Konto zu verifizieren.

Ich habe wochenlang mit diesen Betrügern geschrieben und alles mögliche auf dieses Casino hochgeladen, aber sie verlangen unmögliches.

Daher passt auf...ich spiele übrigens bei drei anderen Seiten, da gab es nie Probleme.

Hi!

I belive your talking about experience with the BitKingz Casino (link here👈👈), but I prefer to be certain. Please confirm that for us.

Now to the issue, if I may say so, it almost says like the real problem is to pass the verification rather than the casino workers don't want to verify you at all. Allthough I understand it must be one way or another very frustrating, from the pragmatic perspective, it's just easier to cooperate even if you are more than convinced they ask you to provide irrelevant documents. I would surely focus on passing the KYC simply because you must pass it in order to get the money from the casino. Once this phase is behind you, I think you'll have plenty of time to complain about the demands and the process.

Perhaps you can also help us understand which documents you find so irritating and for how long precisely you have been fighting to get verified.

I hope we will be able to provide some support once you get us more familiar with the details. Let us know, please.

Bitkingz requires the following:

Please upload a PDF version of your deposit of 100 EUR made in the time zone 2024-07-02 02:24:03 UTC, with the following details clearly visible: date, time and amount of the deposit, merchant details, account holder name and account number.

However, this is not possible because the dealer does not specify a time and the rest of what is required cannot be summarized in one document.

It's strange that I have no problems at other casinos and have not been able to verify my account on Bitkingz for many weeks.

I have already written off over 300 euros and am playing on other sites because I don't feel like investing time and nerves in Bitkingz.

Bitkingz verlangt folgendes:

Bitte laden Sie eine PDF-Version Ihrer Einzahlung von 100 EUR hoch, die Sie in der Zeitzone 2024-07-02 02:24:03 UTC getätigt haben, mit deutlich sichtbaren folgenden Details: Datum, Uhrzeit und Höhe der Einzahlung, Angaben zum Händler, Name des Kontoinhabers und Kontonummer.

Das ist aber nicht möglich, weil es eine Uhrzeit bei dem Händler nicht angegeben ist und den Rest vom dem was verlangt wird nicht mit einem Dokument zusammengefasst werden kann.

Es ist merkwürdig, das ich auf anderen Casinos keine Probleme habe und auf Bitkingz seit vielen Wochen mein Konto nicht verifizieren kann.

Ich habe über 300 Euro bereits abgeschrieben und spiele auf anderen Seiten, weil ich keine Lust habe Zeit und Nerven in Bitkingz zu investieren.

This all sounds to me like a normal verification process, to tell you the truth. Your bank should provide you with the statement in a PDF file, and you just need to send it to the casino, where they can check it and inform you about the next steps.

May I ask what did you mean that you have written off 300 euros? Does it mean that you don't have any remaining balance in your account at this casino?🤔

Why should it be a normal verification process when win2day, bwin, betway, MrGreen, Tipico don't require anywhere near what Bitkingz requires?

I have uploaded a lot of documents, pictures and other things to their server over many weeks.

In the end, one thing remained, namely the one mentioned above, and its fulfillment is definitely not possible.

That's why I can't withdraw my money, namely the 300 euros, which is of course very pleasant for Bitkingz, because I'm sure I'm not the only one who can't verify the account and I know that it's not normal because I've been playing various games online for over 20 years.

Warum sollte es ein normaler Verifizierungsprozess sein, wenn win2day, bwin, betway, MrGreen, Tipico nicht annähernd das verlangt, was Bitkingz verlangt?

Ich habe eine Menge Dokumente, Bilder und anderes auf deren Server über viele Wochen hochgeladen.

Im Endeffekt blieb eines über, nämlich das oben genannte und die Erfüllung ist definitiv nicht möglich.

Deswegen kann ich mein Geld nicht auszahlen lassen, nämlich die 300 Euro, was natürlich sehr angenehm für Bitkingz ist, weil ich bin sicher nicht der einzige, der das Konto nicht verifizieren kann und ich weiß das es nicht normal ist, weil ich seit über 20 Jahren online diverses spiele.

I understand that not all the casinos require the same documents when it comes to verification.

All the information required from the casino is shown on a monthly bank statement, which your bank can provide in a PDF file. This is pretty common, and most of the banks send those to their customers.

Why is it not possible for you to provide, though? If I may ask, of course?

I'm not going to request an extraordinary action from the bank, and I don't even know if the bank will do that. I've invested about 30 hours verifying my account, to no avail. I don't think it's worth my time to continue dealing with this "casino". The 300 euros are collateral damage.

Why should I take a complicated route when I can have the easy and reputable route at other casinos?

Bitkingz is obviously a fraudulent casino that makes verification difficult or even impossible. I also noticed this in the bonus system, which I won't go into in more detail now.

Ich werde doch nicht extra eine außertourliche Aktion bei der Bank beantragen, außerdem weiß ich gar nicht ob das die Bank überhaupt macht. Ich habe ca. 30 Stunden investiert um mein Konto zu verifizieren, ohne Erfolg. Mir ist die Zeit zu schade um mich weiterhin mit diesem "Casino" zu befassen. Die 300 Euro sind somit ein Kollateralschaden

Warum sollte ich einen komplizierten Weg nehmen, wenn ich bei anderen Casinos den einfachen und seriösen Weg haben kann?

Bitkingz ist offensichtlich ein betrügerisches Casino, das eine Verifizierung schwer bis unmöglich macht, das habe ich auch am Bonussystem bemerkt, auf das ich jetzt nicht näher eingehe.

It is totally up to your decision.

Just allow me to point out, that it is nothing extraordinary from any bank to release a statement of the customer. Don't you get those anyway? All the information that casino requests are on this document.

Well, I'll leave it up to you, of course.🤷‍♀️

It's not about a simple bank statement, it's about the fact that Bitkingz requires this:

Please upload a PDF version of your deposit of 100 EUR made in the time zone 2024-07-02 02:24:03 UTC, with the following details clearly visible: date, time and amount of the deposit, merchant details, account holder name and account number.

This is not possible with a bank statement and it is not possible with screenshots from online banking because there is no time stated anywhere.

In addition, other details are not possible with the screenshot from online banking, but you can try it yourself with any payment. If you manage to get all the details except the time with a screenshot, I will take everything back and I am simply incompetent. There is no way you will be able to get a time.

But whatever, Bitkingz is already finished for me anyway.

Es geht nicht um einen simplen Kontoauszug, es geht darum, dass die Bitkingz das verlangt:

Bitte laden Sie eine PDF-Version Ihrer Einzahlung von 100 EUR hoch, die Sie in der Zeitzone 2024-07-02 02:24:03 UTC getätigt haben, mit deutlich sichtbaren folgenden Details: Datum, Uhrzeit und Höhe der Einzahlung, Angaben zum Händler, Name des Kontoinhabers und Kontonummer.

Das ist nicht mit einem Kontoauszug möglich und es ist nicht durch Screenshots vom Online-Banking möglich, weil eine Uhrzeit nirgends draufsteht.

Zusätzlich sind andere Details, beim Screenshot vom Online-Banking nicht möglich, aber sie können es bei einer beliebigen Zahlung selbst probieren. Wenn es Ihnen gelingt sämtliche Details außer der Uhrzeit mit einem Screenshot zu machen, zieh ich alles zurück und ich bin einfach nur unfähig. Eine Uhrzeit wird Ihnen auf keinen Fall gelingen.

Aber egal, Bitkingz ist für mich ohnehin schon abgeschlossen.

I agree with him. Such a detailed PDF Bank Statement does not exist. No bank statement in the world show the UTC Time Zone purchase.

With some banks, we can see the purchase time, but only with Online Banking, and it’s local timezone. But it’s rare and anyway, several websites doesn’t accept screenshots of online banking session.

Moreover, some other banks censor a part of the account number as a security measure.

Also, sometimes the merchant name apparent on the statement is not the name of the casino. It’s the name of the payment processor or only like ‘’Entertainment Purchase’’ or ‘’Wire Transfer’’.

To conclude, I already experienced the same issue, but with TonyBet. They asked me a PDF Bank Statement, but my bank product it once a month. I was obliged to wait 3 weeks before the bank statement arrive. Some websites are very strict and picky. And some others are very easy.

You must explain them politely, even if they seems to hear nothing.

If it’s still negative after 3-4 attempts, I invite you to make an internal complaint and a negative review on different websites.

To conclude, if they still not cooperate, I invite you to denounce at their License Operator, as well as eCOGRA.

By reporting this overzealousness, you have a chance to got your money AND especially, you will prevent this to happening to other customers.

Hoping a resolution soon, good luck sir!

Olivier from Quebec, Canada.

In that case, you could ask for help from our complaint team by submitting your complaint here. Just follow this link to do so, and hopefully soon we'll be able to see the resolution of your case.

As I already wrote, I have also registered with other online casinos over time and everything runs smoothly there.

It is no honor for me to play at Bitkingz and believe me, Bitkingz has made other tough demands that I have been able to fulfill over time, but this demand is not possible.

I was annoyed enough about the money I lost and the time I spent on unnecessary verification and so I decided that I no longer wanted to have anything to do with these scammers.

All the best and kind regards from Vienna

Wie schon geschrieben, habe ich mich im Laufe der Zeit auch bei anderen Online-Casinos registriert und dort läuft alles ohne Probleme.

Es ist für mich keine Ehre bei Bitkingz zu spielen und glauben Sie mir, Bitkingz hat auch andere harte Forderungen gestellt, die ich im Laufe der Zeit erfüllen konnte, aber diese Forderung geht nicht.

Ich habe mich zur genüge über das verlorene Geld und Zeit die ich unnötig für die Verifizierung aufgebracht habe geärgert und daher habe ich beschlossen, das ich mit diesen Betrügern nichts mehr zu tun haben will.

Alles Gute und liebe Grüße aus Wien

It is totally understandable that you don't want to play there anymore.

In case you had some remaining balance in your account, our complaint team would surely try to help you withdraw it.

All the best to you as well, of course.🙂

They’re a member of DAMA N.V so I would certainly avoid them.

that entire group have a track record of inventing policies to avoid you cashing out .

Hello, do you have any personal experience with this casino or are you just writing because you played in dama casinos ? 

I have, want me to send you an email from my registration?

DAMA casinos have a track record of being very abusive to players and consistently violate the fair gambling codex on this site; in fact their management actually endorse it

And is there something we could help you with regarding this casino, perhaps?

We're ready to hear the issue of yours.

Careful.. DAMA has eyes and ears everywhere.

Hello and thanks for the offer.

I will not file a complaint about Bitkingz because

I don’t want to waste any more time with this casino and

I think it makes little sense.

I just wanted to warn other people about this casino.

Best regards

Hallo und Danke für das Angebot.

Ich werde keine Beschwerde wegen Bitkingz einreichen, weil

ich mit diesem Casino nicht weiter meine Zeit verschwenden will und

ich denke das es wenig Sinn hat.

Ich wollte nur andere Menschen vor diesem Casino warnen.

Liebe Grüße

Thank you for caring. Be well.🌞