Як видалити скаргу?

Hello, I would like to delete my complaint. But how does it work? I wrote 2 emails to Casinoguru. No answer. Thank you

Hallo, ich möchte meine Beschwerde wieder löschen. Aber wie geht das? hab 2 Emails an Casinoguru geschrieben.Keine Antwort .Danke

Hello Wennertom.

I am not sure where you wrote, but the best is to write your request directly into the complaint. If your complaint is solved, we can simply mark it as solved. We do not delete the complaints if there is no good reason for it - however, we offer anonymization if players request it. Please let me know about which complaint are you talking about and if anonymization is Ok for you.

YOU SHOULD DELETE MY ACCOUNT WITH YOU AT GASINO GUR U OTHERWISE I WILL CONTACT YOUR DATA PRIVACY OFFICER!

SIE SOLLEN MEINEN ACCOUNT BEI IHNEN, BEI GASINO GURU LÖSCHEN SONST WENDE ICH MICH AN IHREN DATENSCHUTZBEAUFTRAGTEN!

Well, this is your first post on the forum, meaning nobody - me included has a clue what seems to be wrong.

Do I understand correctly, that you wish your Casino Guru account to be deleted?

I checked your last (unjustified) complaint, there you wrote 2 months ago:

"no Many Thanks. You can close the complaint case."

Kindly note that this does not mean we are entitled to close your account.

Let us know what you desire, please.

ARE YOU PUSHING ME? HOW MANY SHOULD I REPEAT MYSELF?!!!! CLOSE THE CASINO GURU ACCOUNT!

WOLLEN SIE MICH VERARSCHEN? WIE OFT SOLL ICH MICH WIEDERHOLEN?!!!! SCHLIESSEN SIE DAS CASINO GURU KONTO!

THEY DO NOT RESPONSE TO MY MAILS AND PLEASE OFFER IN YOUR SETTINGS THAT YOU CAN CLOSE THE ACCOUNT!

SIE REAGIEREN NÄMLICH NICHT AUF MEINE MAILS UND BIETEN SIE GEFÄLLIGST IN IHREN EINSTELLUNGEN AN, DASS KONTO SCHLIESSEN ZU KÖNNEN!

Hello, I am closing your account now. Stay well