Ice Casino - це шахрайство? (Сторінка 8)

They found excuses that I have two accounts

Εμενα βρηκαν δικαιολογια οτι εχω δυο λογαριασμους

I'm sorry to say that, your complaint against Rogue Casino has not been resolved.

You can always access all your submitted complaints in your account profile or use this direct link:

https://casino.guru/rouge-casino-the-player-s-withdrawal-is-delayed-2

Allow me to quote from the complaint:

"Dear tjkeeper1,

Unfortunately, the casino decided not to cooperate with us in resolving any complaints from the player so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime."

Hey there.

If you are certain you have not broken any rule, I think the complaint is what you should try now.

Read this article about how the process works, and what you should expect, then consider submitting one.

Honza provided you with another reply here:

https://casino.guru/forum/casinos/icecasino---general-discussion/15#post-51294

Is like a fking scam,their policy takes forever,if you consider to put money in this online casino,you better reconsider that.

Hey there.

What seems to be the matter? Share, and we might find some clues. Or at least describe your full experience.

Wow. You see in the end I'm not the only one and it's proven that they play games with you. I refuse to let it go. I'll fight for what's rightfully mine. I won money as well April 9th 2023 and Im still waiting I've been playing there for years and they still make up excuses they'll try to make up anything so you could just you know give up and not bother anymore but you know that's the thing I just I don't give up and that's the way it is I won fair and square legit I've been verified from the beginning they pull out some Mambo Jambo and it doesn't make any sense and I don't I don't I don't feed into that I do everything I possibly can to get my money and that's the bottom line if you know you're right and you know you're entitled to that money and you know the rules and regulations and you know the terms and conditions and the ins and outs and if you playing for years like there's no reason why you should be denied of your money I mean I've been playing for years and they're still trying to pull this on me but I don't give up so easily so now you know you see like I see on this page wow like 10 on 10 10 on 10 my but.

Your correct, I have been waiting since the 4th of December 2022, and it every excuse under the sun, I have now handed it over to the police cyber crimes unit, that was about a month ago when they agreed after interview to take my case, like you I am not giving up on this it is MY money and they are trying to steal it.

I won’t give up, not in my nature. Thanks for the encouragement.

I had some issues when creating my account, when selecting the birthdate, i couldn’t select the correct date due to some broswer limitations i couldn’t scroll it and it selected a few days earlier. I spoke with the support team and they told me to put the documents for KYC verification and it can be modified afterwards. I uploaded the documents on friday and today i found my account blocked. One of the support guys told me that it should be ok in a few hours, but the account is still blocked.Now they are saying that they will unlock my account but all my winnings will be lost and this is the final decision.

Hello.

I'm sorry for this situation. I'm missing the most important part, however. What reason has the casino stated as an explanation for voiding your winnings?

Can you share the reply you got, perhaps?

It is really hard to support you by any means without knowing this part, you see...

I'll wait for your reply.

Hahaha what a coincidence their policy seems to block accounts as soon as they see you've won a pretty good amount

Hahaha τι συμπτωση ειναι η πολιτικγ τους ιπως φαινεται μολις δουν οτι κερδισες ενα αρκετα καλο ποσο να μπλοκερνουν λογαριασμους

Hmm, you still have a problem with your account ? I saw your complaint from 3 months ago to this casino was resolved and thought it had a happy ending. 

Have you been in any other unpleasant situations in this casino recently, or are you just talking based on your previous experience?

Can you somehow affect casino rating? Because their rules are unfair. They carryover your deposit wager to the next deposit. Example, you deposited 50k usd, and you lost it with one single bet (it is hard, but possible). They have 2x deposit wager. So you have 0 on your balance, and decide to deposit 1k usd. However to withdraw your money you will need to wager 52k usd ( 50k from previous deposit + 2k from this one). I have not seen any casino have such things. Can you plese somehow tell them it is unfair.

Ice casino ain't shit,honest.

They are using their "policy " so they can invent excuses when they are not paying the money.

I've been delayed on numerous times by this shit hole and they are telling the same thing over and over.

Before you think to bet your money on this site read their policy carefully, cus if you get your withdrawals in 2 years it's not their fault, it's the financial provider which you can not contact.

Please read their policy!!!

No, of course, and I'm not going to play again, hey, I won 40,000 and they gave me a thousand as a sign of good will, of course, and if someone decides to take legal action against them, I'll participate

Οχι φυσικα και δεν προκειραι να ξαναπαιξω ρκει ψιλε μου κερδισα 40000 και μου δωσαν χιλια ως ενδειξη καλης θελησης δηθεν φυσικα κι αν αποφασισοτν καποιοι να κινηθουν νομικα εναντιον τους θα συμμετασχω

Listen, even if you follow their policies they take forever, I have Gwen waiting on Rogue Casino paying out since the 4th of December last year, having met all their policies, that are giving the excuse that their fraud team have looked at my withdrawal three times. I’m Still waiting…

Hi, unfortunately I can't influence the casino rating, but our team always does everything to make sure that casinos have the rating they deserve. In the context of what you're saying, I was wondering if you could update us and try to send it to us as a suggestion here (it's at the bottom of this page): https://casino.guru/IceCasino-review

Regarding your example, I would like to ask if you have checked with the casino or if the casino has explained wagering to you in your specific situation? Do you have a screenshot ?

Additionally, I think it's always a good idea to read the Terms and Conditions before you decide to play in a casino. Anyway, I'll wait for more information from you, be well for now. 🙂