31 день до оплати

Is it normal for the casino to say I have to wait 31 days for my money to be transferred? They mean I will be subjected to a security check.

Ist es normal, dass das Casino behauptet ich muss 31 Tage warten bis ich mein Geld überwiesen bekomme ? Sie meinen ich werde einem Sicherheitscheck unterzogen.

Hi, could I know what casino this is? 

Also, did they tell you why or why not your account is under investigation? I would say that the casino has the right to do a gameplay check but a month is quite a long time. Did they say it can take that long or will it take that long? 

Thank you for the reply. They say it can take up to 31 days, I don't think they'll be finished any sooner. It's about "Irwin Casino". Unfortunately, they won't tell me why I'm being investigated and won't give out any information.

Vielen Dank für die Antwort. Sie meinen es kann bis zu 31 Tage dauern, ich nehme nicht an, dass sie früher fertig sind. Es geht um „Irwin-Casino". Sie sagen mir leider nicht warum ich untersucht werde und wollen keine Informationen preisgeben.

Thank you for your reply. Did you play slots in the casino or did you bet on sports? Also, did you use any bonus or not? Maybe with this we could find out what could be the object although actually it would probably be just guesswork but theoretically we could figure it out. Maybe the game provider has queried your gameplay and will look into it. 

Anyway, since it should take a month, we'll have to let the casino investigate what it needs and if it goes beyond that, we'd try to help you if you don't know anything relevant. 

It probably doesn't sound the best, but I can't think of anything better. 

Thank you very much! It's about sports betting and no bonus or anything like that has been used. Do you think that if nothing happens after 31 days you will help me? Or can I do something sooner?

Vielen Dank ! Es geht um Sportwetten und es wurde kein Bonus oder ähnliches genutzt. Sie meinen wenn nach 31 Tagen nichts passiert würden sie mir weiter helfen ? Oder kann man früher etwas machen ?

So if it is purely about sports betting, it will probably not be possible to help from our side. We don't have experts and insight in this area, but if you need help I can share some links where they might be able to help you somehow. 

Check here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I myself would be curious if this would be solved now or after the casino makes an investigation.

If you find out anything new I would be glad to hear from you.

irwin usually pays out within 20 minutes, it can hardly be faster....

irwin zahlen normalerweise innerhalb von 20 minuten aus, schneller gehts kaum....

Вам пояснили, чому організували перевірку?

Did they explain to you why they organized the inspection?