Огляди AskGAmblers vs Casino Guru

Sry, it's not a criticism or anything, but I would just be interested. Why do ASKGamblers and Casino Guru have such different opinions on casino reviews?

Example Jupi Casino

AskGamblers 8.99/10----------------CasinoGuru 0.7/10

I could list more examples now. As I said, there should be no criticism of you, because your opinion is very important to me. But how do ASKgamblers and casino guru test?

Sry ,es ist jetzt keine Kritik oder so,aber es würde mich einfach interessieren. Warum sind die meinungen von ASKGamblers und Casino Guru bei testberichten übers Casino so unterschiedlich?

Beispiel Jupi-casino

AskGamblers 8,99/10----------------CasinoGuru 0,7/10

Ich könnte ja jetzt noch mehr beispiele aufzählen. Wie gesagt soll keine Kritik an euch sein,weil mir eure Meinung sehr wichtig ist. Aber wie testen ASKgamblers und Casino-guru?

In guru I know the rating depends on being licensed or not, the fairness of T&C and the unresolved complaints which lower the rating. I suppose said casino here has such a low rating because of the amount of unresolved complaints, I have no idea which factors are taken into account to rate a casino in askgamblers but I will suppose they are similar to the ones in guru, in askgamblers every complaint about this casino remain unsolved too. Also, the rating on askgamblers is 7.67. Like I always say, official rating given on any site has no major importance and should always be used as a guide (not to make final decisions), what does matter are the complaints and the user experience, the user's reviews doesn't affect the official rating on any site, complaints do have an effect

Hello, paclmaya! I was asking myself the same question a few times already.

The Jupi Casino is quite an impressive example, and I agree one can feel truly misguided. Keeping that in mind, we aim to present all considered factors and warnings alike on the proper tab called reputation explained:

Additional explanations are hidden under the "i" icon.

As SunsetGaze mentioned - good thinking again - the number of unresolved complaints granted the casino many black points that are directly affecting the rating.

I'm not pretty sure how the complaint process works elsewhere, for us, it is a strong source of information we would not normally gain, hence we see any complaint as an opportunity to check the casino's score.

Some penalizations are applied automatically, and some are, on the rather hand a subject of long debates. I can assure you we're constantly trying to evaluate the casino's rating. If we come across severe pieces of evidence, the special call is settled to ensure the score still fits. We always try to reach out to the casinos to present our advice or point of view, so it's not like we decrease the rating without further notice. There are, however, some casinos which already failed to respond, in such cases we may prefer to lower the rating in advance. The thought is quite simple if the casino isn't willing to cooperate it's safer to adjust the rating or add the warning, so players can decide whether they are willing to take a risk. I hope I succeeded in providing an honest explanation 🙂.

It's not easy to find a fair balance while you try to consider all possible effects of your decision, still, we try hard to maintain this reasonable, constant balance.

If you feel I missed something, ask away, please.

Thank you for your summarization, I think you understand our approach very well! ✨

like I said, it's not meant to be a criticism. I wonder how serious the ASK Gamblers site is.

I've often made complaints there about casinos - the only answer you get from ASKgamblers - complaint rejected. From finished, why why nothing comes

soll wie gesagt keine Kritik jetzt sein. Ich frage mich dann schon wie ernstzunehmen die ASK Gamblers seite ist.

HAbe ja auch schon dort oft beschwerden abgegeben über casinos-die einzige antwort die man bei ASKgamblers bekommt-beschwerde abgelehnt. Aus fertig ,warum weshalb kommt nichts

That's ok. We're used to criticism. And open to every good suggestion too! 🙂I am actually quite surprised you doubt the AG seriousness, I'm not much familiar with the process, so I could use a few hints - if you don't mind.

Notes How?

Hinweise Inwiefern?

I thought you tried some complaints via the AG platform. Hence I asked for a deeper insight. I have never tried that on my own, you see?

There was a case that I brought to your attention where a casino regularly e-mailed me about bonuses and so on. To be honest, I also accepted it, never high, usually 25-50 euros with a 100% status under the displayed conditions of the bonus - wager 40 times or so - maximum payout 1000 euros.

I managed to wager the bonus and reached 1000 euros. Payment was refused because I was a "bonus hunter". I honestly didn't know the rules. At the beginning you get the payout with the first few bonuses, but then you have to deposit more often without bonuses, otherwise you won't get the payout. I think the ratio should be 50/50.

I've certainly used the bonus quite often, but only when there was an offer by email.

At first it only said 200 euros - because it was in the bonus conditions - stupid that the bonus was still visible with the conditions where it wasn't in them - I 100% won't play a bonus if it's only 5 times that or something like that says it has to be at least 1,000 euros as a payment.

After that, the bonus hunter story came as an excuse. I just said you email me the offer and I'm a hunter if I accept it?

From my point of view, the casino cheated twice, firstly with the knowledge that if I accept the Bnus, they know they don't have to pay out because I would be a hunter, but they will accept my deposit! And on the other hand, because in the end I had to be satisfied with 200 euros - because that was what they were offering back then here at Casino Guru - instead of 1000 euros.

I also wrote to Askgamblers the same thing I wrote to them back then and have written now - unfortunately we can't do anything, it says so in the bonus conditions.

Everything they say may be right. But as I said - why do you accept the deposit if you know I'm not allowed to take the bonus - why does the system tell me when I deposit that the bonus is not possible because you first have to make a few deposits without a bonus. That means the casino has accepted my money and the choice of bonus countless times, even though I never received a payout according to the terms and conditions!"

And that's why I don't take Ask Gamblers seriously any more than I take MGA seriously

Es gab mal den Fall den ich auch Ihnen zugetragen habe-wo ein casino mir regelmässig emnails geschrieben hat,wegen Boni und so weiter. Habe sie ehrlicherweise auch angenommen ,nie hoch so meistens 25-50 euro mit 100%-stand bei den angezeigten bedingungen des bonus-40 mal oder so umsetzen-maximale auszahlung 1000 euro.

Ich habe es geschafft,den Bonus umzusetzen und die 1000 euro erreicht. Auszahlung wurde verweigert ,weil ich ein " Bonushunter " wäre. Ich kannte ehrlich die regelung nicht. Du bekommst am anfang bei den ersten paar boni die auszahlung,aber dann musst du öfters ohne Boni einzahlen,sonst bekommst du die auszahlung nicht.Verhältnis sollte glaube ich 50/50 sein.

Ich habe mit sicherheit ziemlich oft den Bonus genutzt,aber immer nur dann wenn es das angebot gab per email.

Als erst hiess es nur 200 euro-weil es ja im den Bonusbedingungen drin stand-blöd dass der Bonus noch immer zu sehen war mit den Bedingungen,wo es eben nicht drin stand-ich spiele zu 100% keinen Bonus wenn da nur dass 5 fache oder so als auszahlung drinnen steht-es muss immer mindestens 1000 euro sein.

Dannach kam eben als Ausrede die Bonushuntergeschichte. Ich sagte eben-sie schicken mir den per email das angebot und ich bin ein Hunter wenn ich es Annehme?

Aus meiner sicht hat casino ja 2 mal betrogen,erstens mit dem wissen,dass wenn ich den Bnus annehme,wissen sie sie müssen nicht auszahlen,weil ich ja ein Hunter wäre,nehmen aber meine EInzahlung an! Und Anderseits ,weil ich im endeffekt mit 200 euro zufrieden sein musste-weil dass war das angebot von denen damals hier bei casino guru-statt 1000 euro.

Dass selbe was ich ihnen damals geschrieben habe und auch jetzt egschrieben habe,habe ich auch Askgamblers geschrieben-antwort wir können leider nichts machen ,szteht in den Bonusbedingungen so drinnen.

Mag ja alles richtig sein-was sie sagen. Aber wie gesagt-warum nehemn sie die EInzahlung an,wenn sie wissen .ich darf den bonus nicht nehmen-warum sagt dass system mir bei der einzahlung nicht,bonus nicht möglich,weil sie erst mal paar einzahlungen ohne bonus machen müssen. dass heisst casino hat zig mal mein geld akzeptiert und die wahl des bonusses ,obwohl ich nie eine auszahlung laut bedingungen bekommen hätte!"

Und deswegen nehme ich Ask Gamblers genausowenig ernst wie MGA

Hey, you've written yourself up quite a bit. I'm sorry to hear about your case, because if the casino doesn't want you to take the bonus, I think they shouldn't even email it to you. As for the bonus hunting, they accused you of that just because you took the bonus they sent you ? You didn't get any other information about it ? Quite strange in my opinion. 

Anyway, If you are interested, I think that information on the topic of bonus hunting and a guide about it could be quite useful: https://casino.guru/bonus-hunting. 

Also, I would like to ask what casino was it if I may know ? 

You would have to look at my cases, unfortunately I don't know, it's been some time. Maybe you can find something in your archive at bschreiden

da müsste man sich meine fälle ansehen,ich weiss es leider nicht ,is ja schon einige zeit her.Vielleicht finden sie ja was in ihrem archiv bei bschwerden

I looked around a bit and found this case. I don't know if this is it, but you can at least confirm: https://casino.guru/betpat-casino-player-s-bonus-winnings-have-been-confiscated-1 because it was quite similar to the situation you described. I haven't had a chance to look into it in detail, but I still resented your situation, even though it was in the past. I hope you will never experience anything like it again and you will have only good experiences. 

That sounds very familiar to me, so that sign at the casino - I think that's exactly what it was. As I said, I think it's okay if there are certain bonus conditions - but something like that can't or shouldn't actually be allowed - because this casino is knowingly committed fraud

Das Kommt mir sehr bekannt vor,also dieses Zeichen bei dem Casino-denke dass es genau das war.<wier gesagt,ich finde es okay wenn es gewisse Bonusbedingungen gibt-aber sowas kann oder darf eigentlich gar nicht ztugelassen sein-weil dieses Casino ja wissentlich betrug berteibt

I just want to say I agree with you. Fairly and plainly stated terms could have prevented that. It is a general issue that players are constantly receiving promotions they can't take. But once the player is allowed to take it, there is not much to discuss afterward. Casino's fault...

I'm sorry if I commented about a different situation, I checked the links just briefly...