WildTornado Casino - загальне обговорення

there is little to discuss. one of the worst casinos I've ever played at.

c'e' poco da discutere. uno dei peggiori casino' a cui abbia mai giocato.

Really? Why is it so bad according to you? What happened?

Granted that I suffer from gambling addiction, an ugly beast sadly. I signed up for this casino with my email address. However, I did not remember being self-excluded from him in October 2021. Well, I played, after which I asked for self-exclusion for addiction, which was denied. The next day I received an email from them where they blocked my account which appeared to be duplicated. As it happens, however, the email was the same as in October 2021, and consequently my access should have been prevented a priori, so it was not. I asked for a refund then which I was denied, almost mocking me in communicating with them. So I prepared all the necessary documents, including the old registration. I will therefore proceed with a formal complaint to those who took care of guaranteeing their gaming license.

Premesso che soffro di dipendenza da gioco d'azzardo , una brutta bestia purtroppo. Mi sono iscritto a questo casino con il mio indirizzo mail . Non ricordavo pero' di essermi autoescluso dallo stesso a ottobre 2021. Bene , ho giocato , dopodiche' ho chiesto l'autoesclusione per dipendenza , che mi e' stata negata. Il giorno successivo ho ricevuto una loro mail dove mi bloccavano l'account che risultava essere duplicato. Guarda caso pero' la mail era la stessa di ottobre 2021 , e di conseguenza il mio accesso sarebbe dovuto essere impedito a priori , cosi non e' stato . Ho chiesto un rimborso allora che mi e' stato negato , quasi prendendomi in giro nelle comunicazioni con loro. Allora ho preparato tutti i documenti necessari , compresa la vecchia iscrizione. Procedero' dunque con un reclamo formale verso chi si e' occupato di garantire loro la licenza di gioco.

Hello Marquez199,

Sadly, it truly sounds like a failed self-exclusion process. I'm just eager to see how the licensing authority responds.

You said that the casino denied your self-exclusion request despite the fact you mentioned the gambling problem - can you share the email, or chat conversation, please? It's a serious matter, so I'd like to see the way they reject your request.

The site is blatantly rigged. Look at this. Any suggestions for a new legit site?

Hello, I suppose this is game history, where you show that you haven't won anything from any spin. 

Unfortunately, casinos always have an edge over the player and it looks like you've caught a pretty sad losing streak. Still, I wouldn't say the casino is rigged. 

I once played a game where I had exactly 0 wins out of 50 spins. So it's something that can happen to you in any casino, and sadly players have to take that risk when they go to the casino to play. 🤔

Of course, as far as any recommendations are concerned, it would be best if you got some advice from a player with experience. 

I can provide you with this list of casinos that might be suitable for you. 

You can find it here. ⬅️😉

I would always make sure to do some research before making a deposit. 

If you choose, don't hesitate to let me know how you get on. 

Just wondering is it normal to have your winnings from free spins reduced out of the blue...? I got some and while the terms say max cash out is $1000 after I won they reduced it to $100... didn't say anywhere or tell me so how can I know if the bonus terms are what we go by??? 🤔 

It surely shouldn't be reduced like that. Every bonus should have its terms, and there the casino has to state the maximum cashout as well, besides other rules of that bonus.

Have you tried to contact the support regarding this issue?

See the terms, please, and if there is nothing stated about the $100 maximum withdrawal, don't hesitate to contact us, and our complaint team will get involved in this matter to try to get it solved.

Hi Romi, my pleasure seeing you again! I rarely speak up, however I’m usually lurking close by lol 😝 I hope that you’ve been finding joy in the challenges of your work 🙂

I really appreciate you pointing those things out.. instead of explaining here I decided to request for the assistance of the team. You can read all the details there and if there’s anything you think I should know, I ask you to please reach out to me. Thank you so very much to everyone here 👏❤️

Thank you; I do really enjoy it.😉

I can see that you have submitted your complaint and our team will review it as soon as possible, so we'll wait if there can be anything done from our side.

Please stay patient.🙏