Vulkan Vegas Casino - загальне обговорення (Сторінка 19)

You're not the only one this is happening to at the moment.

Bist aktuell nicht dem einzigen dem das passiert.

I've been waiting for days for you to pay me, my withdrawal has anyone gone through this?

what an exaggeration they take a long time and the answer is always the same

estou há dias a espera que me pague, o meu saque já alguém passou por isto?

que exagero eles demoram muito tempo e a resposta e sempre a mesma

Are you still in touch with the casino? If I understand correctly, you made a mistake by accessing the site from a restricted country once, didn't you? Well, the casino should consider that among other rules, I'd say.

It was wise to submit the complaint. I hope it will help to solve the issue.

Have you experienced troubles with country restrictions too, in the past?

How did you solve it?

Has the casino already verified your account, please?

It's usually the most common issue concerning delays, if I may say.

No, I can't access my account, it's blocked and I've never accessed it from another country and I'm in Germany

Nein ich kann an mein Konto nicht Ran es ist gesperrt und ich habe ja nie von einen anderen Land zugegriffen war und bin in Germany

yes my account was successfully verified on 09.04.2023

sim a minha conta foi verificada com sucesso a 09.04.2023

I see! Then we would need to consider the casino's proofs, I'd say. Don't worry, this is exactly what the complaint is designed to. It just takes some time, so be patient, please.

Thank you in advance for your efforts..

Vielen Dank im vorraus für ihre Bemühungen..

So, according to the complaint, the casino has another 5 days to fulfill the payment.

Kindly wait a bit and keep me posted if anything changes.

Thanks for the answer

yes they have 5 days, but they are not complying, they say there is a problem they don't tell me which one, they say that the payment has already been approved and it is at the provider, it has been in progress since 10.04.2023, it happens and that they are on the line of support every day say something different.

they just say that if you don't want to wait to cancel and ask for a new order for a different method, but that implies a new KYC verification (which I've been waiting 8 days to complete)

Obrigada pela resposta

sim eles tem 5 dias, mas não estão a cumprir, dizem que há um problema não me dizem qual, dizem que o pagamento já foi aprovado e esta no provedor, esta em andamento desde o dia 10.04.2023, acontece e que eles na linha de apoio todos os dias dizem uma coisa diferente.

só dizem que se não quiser esperar para cancelar e pedir novo pedido para outro método diferente, mas isso implica nova verificação KYC ( que estive a espera 8 dias para estar concluída)

the credit has already been credited to my account

Thanks

o credito ja foi creditado na minha conta

Obrigada

Finally! 🙂 I pareciate you took the time to let us all know.

I would say the delay was causeed by the 3rd party paymnet provider - not the casino itself. It suits the description prety well. This a well-established casinos, I was sure you get the money.

I'm happy it was solved, of course! Anyway, would you remind me which payment method was delayed in your case, please?

Wish you smoother process in the future.

My most used casino over the last 18 months due to their high frequency of available 100% + deposit bonuses.

If you win before entering the bonus money, you are free to withdraw.

Withdrawn several times, up to EUR 1,000, with no problems receiving the funds. Sometimes the withdrawals were pending for so long that I couldn't resist cancelling it and then lost it instead but that's on me. Lately, my withdrawals have been approved and processed within the hour. I've verified once, in the start, and haven't been asked again.

Their game selection is supreme.

They allow high stakes feature buys.

Their site has some technical issues from time to time.

They more and more opt in for the lower RTP-versions. I've seen some at 88%, which is shocking.

Their loyalty program isn't the best. I'm at 'Wynn' and the loyalty points exchange just gives pocket change even with several thousand euros in real money wagered.

Several deposits play out exactly the same. If you had a graph with every spin, they would be near identical.

Slots tend to disconnect and interrupt your session, and this has only become worse. In fact, it is so annoying, that alone causes me to think twice about depositing.

They have links to casinos with shady practices.

But they pay, and the slots are sometimes good. I'm not unhappy with Vulkan Vegas.

Regards,

Marius Hanssen

Norway

Nicely done! 🙂

Could you explain the links to casinos with shady practices, please? I'm not sure got the correct meaning.

Do you refer to many casinos pretending to be related to Vulkan Vegas by chance? Just guessing now:

Hello,

Guys, theoretically you shouldn't have problems with the casino.

I had some withdrawals, my first one took about 30 days to be completed, the other ones took about a hour or so.

Now i have decent withdrawal, it's under 500e though, it should last less than 2 days, even though 48 hours have passed since they confirmed my withdrawal for processing.

The only problem that i've seen so far is that you have to wait a very long time for them to solve the problems.

edit: the money have just been withdrawn.

But if you can no longer use bonus codes without an explanation.

Doch wenn man ohne Grund keine Bonuscodes mehr nutzen kann ohne Erklärung.

Hi Radka 🙂

I was mainly referring to a personal experience with Ice Casino, who mistreated me badly when I a year or so ago won a significant sum which I just couldn't get them to even consider paying out.

Then there's Verde Casino, whose 'Bad Reputation' rating here on Guru says it all.

One way or the other, looking at license holders, payment division etc., some of the same people are involved.

Makes sense now 🙂 the same group for Ice and Vulkan I got it!

When it comes to Verde, what makes you think it's also related? 🤔 Proving such a relation is usually very difficult or tricky, hence we could use any hint we can get.

They're all Brivio Ltd/Invicta Networks. Also, when you log in to your Vulkan account, there's often an ad there to sign up with Verde.