Suprabets Casino - загальне обговорення (Сторінка 10)

Hello there!

As Jaro clarified, players' disputes are never granted an outcome, despite the fact that members of our committed Resolution Center always try their hardest—sometimes even beyond their reach—to find a solution.

Unfortunately, players' direct influence over the Safety Index is primarily derived from validated complaints. Meaning: The Safety Index will only be reduced in proportion to the seriousness of the problem if a player files a complaint and goes through the entire process of proving that the casino behaved unfairly. Since all other complaints seem to have been resolved, the players' arguments were not supported by the evidence. Speaking of the forum, it is just a place for discussion, so it makes sense that the carefully determined Safety Index cannot be changed in any way just because some players are generally dissatisfied. So long for "fake", in my opinion.

However, I agree that using a rule as diverse as 11.5 as the sole explanation is insufficient. I would anticipate a little more, ideally with evidence of the specifics of your breach.

I am writing all of this to let you know how it operates and to show my gratitude for coming to file the complaint. You can be sure it will be handled with care.

There are several affected with the same modus operandi and it still has an average rating, I should give it the minimum since it kept our money without any explanation and never responds to the emails, trusting in the reputation one enters to play in that casino... that It doesn't help that he continues to scam more people.

son varios afectados con el mismo modo operantis y aun tiene una calificación media, debería darle la mínima ya que se quedo con nuestro dinero sin explicación alguna y nunca responde los emails, confiando de las reputación uno entra a jugar en ese casino...eso no ayuda que siga estafando a mas personas

Thank you radka for your help

We have certain procedure when we review all online casinos and increase or decrease the rating and you can read more about it in this article 👈.

We aim to help all the players better understand if a casino is safe or not, and we hope for all of our users to get more careful when it comes to choosing one to play at.

We are always glad to help.

Do you have any updates on your case? Peter is already investigating the matter, as I can see, so hopefully soon we'll see some progress.

This casino is not cooperative and does not talk, I don't know what to do Romi. Above all there is a large sum in my account

As I can see in your complaint, Peter is in contact with the casino, so please be patient, and hopefully soon you will be able to see the movement.

What do you think ROMI about situations

Hmm I see this as quite a complicated situation because if it's mainly about the sports betting and the bonus that you used in this context probably our team won't be able to help. But I see that you also shared some things about roulette so we will see what our team will say and whether they will deal with the case further. For now, let's be patient because I don't want to misslead you. 

Do you think its normal what is happening jaro ?

I played casino, but casino guru did not continue to solve the problem

Hello,

this is a rather common misunderstanding. Allow me a question, please:

Upon browsing our websites, do you think we review sports books here?

We don't, everything you read here always only contains the word "casino". Thus, if you follow our website to spot fair bookies, you may be mistaken quite easily.

Hence, this is the reason why we usually do not delve into sports betting-related conversations and especially address such complaints. If I'm not mistaken, it is therefore mentioned in the complaint application form.

Well, I'm sorry.

I understand what you are saying. But I am telling you that my player account was played on casino and sport.

So normally casino guru can take care of the case

As I can see in your complaint, Peter explained everything to you, he wrote: "Unfortunately, your screenshots aren't satisfactory evidence against the information provided by the casino. As mentioned before the casino representative has provided me with evidence of your gaming activities where it is visible that you have not played the casino bonus you mentioned earlier in the complaint and most of your activity was in the sports betting section. As the issue resulting in your blocking was due sports betting-related issue, unfortunately, we won't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint."

That is the reason the complaint couldn't be solved by our team here.

Have you tried to contact any of the websites he suggested?

i mentionned i played the bonus it was sport bonus anyway maybe i didnt make attention.

I tried to contact the sites you gave me one answer We are sorry to hear about your issue with the betting site you mentioned. You couldn't find it on our list because it is not one of our tested and recommended brands. Therefore, it would be impossible for us to offer our mediation with them. 

Suprabets is leading the dispute on the fact that it is sports betting so you will answer that it is not our responsibility the case will be rejected as 100 times before for other players, and the suprabet rating is not affected.

We must stop, and give them a rating not of 6.1 but 1 out of 10.

You must change that even for others players they must know how these casino works...

It has been more than one month and 7000 euros are blocked in my account im still not finding a solution with them...

Then I am really sorry that neither of them could help you.

Unfortunately, there is no possibility of changing the safety index of the casino this way because we don't handle complaints or anything related to sports betting.

The scams continue in this casino, I should give it a negative and not the generous score they give it to continue committing crimes, I have gone 4 months without getting my money back

siguen las estafas en este casino, ya debería ponerle en negativo y no tan generosa puntuación que le dan para seguir delinquiendo, yo voy 4 meses sin que me devuelva mi dinero

As we already explained many times before, we don't deal with complaints related to sports betting, and therefore it cannot impact the score, as you call it, in any way.

Were any of the sites I have suggested able to look into this issue of yours?

The sites you recommended only received the complaint but it didn't go any further...

los sitios que recomendó solo recibieron la queja pero de ahí no paso...

If we could theoretically just for fun say that you also deal with sports betting, could you explain what theoretical situation justifies closing someone's account and confiscating all of his funds?

All of the normal and regular sites simply limit the customer if they don't like his betting patterns, always in the case of the accounts that are making money instead of losing.

This is the only case I have ever met to openly admit that they are going to take your money and close your account if they don't like your betting patterns.

Ofcourse they can not prove anything, all of the evidence is circumstantial, but since they are in Curaçao, they don't care.

The other thing is, the Casino knows you are not going to deal with sports betting and they can simply push every open case here to the sports section - even if one made only one bet, and the case is closed - the rating is intact.