Suprabets Casino - загальне обговорення

Hi!

My won bet (105 euro stake x1,55) returned me just 8.60 euro. I have reported that but in respond they closed my account. They dont respond for my mails and by chat they always tells me that i have to send maiil in this case. So I lost access to my money and usually they should lost licesnse. This is totally unacceptable, this fake casino literally stole my money. I would like to add that I did not do anything suspicious, just placed few bets. So my total balance should be 610 euro and I have to can withdraw it. Please all be careful and never use this casino.

Hello there.

I probably failed to understand the issue. What bets? Is this related to sports betting somehow? I'm interested to know because it dictates my further advice to you.

I'll wait for your reply to be sure.

this casino have fake license? "this url is not verified" what thats mean?

For me, the license is ok - showing the English version:

ok, suprabets1.com have fake license? because when i go on suprabets from casino guru redirect me to suprabets1 (propably because i am from Poland) and even in English language is with red cross

I don't think so, it is probably a mirror page casino used for players from certain countries. Occasionally these mirrors are not updated properly. This casino is licensed, as shown by the printscreen. Some mirror pages have their license hidden completely, it's not convenient, yet it doesn't NOT mean the casino is unlicensed.

Ask the casino support or chat - can you try that, perhaps?

Good day. Be careful with this casino. Today they closed my account and confiscated my money. They claim that it violates the terms and conditions but it is not true.

Buen dia. Tengan cuidado con este casino. Hoy me han cerrado la cuenta y confiscado mi dinero. Aducen que viole los terminos y condiciones pero no es cierto.

Be careful with this casino. He has confiscated my money and closed the account. They say it violates their T&C. But it's not true

Atencion con este casino. Ha confiscado mi dinero y cerrado la cuenta. Dicen que viole sus TyC. Pero no es cierto

Hi there,

I was hoping to find more clues in the second post you've created, but well, nothing there...

Thus allow me to start with the most important question:

Which terms were you accused of breaching, please? I checked your complaint, 11.5 rule - but did you get anything specific, perhaps?

I hope you did, because Tomas is asking the same through the complaint thread.

Please ensure you provide all answers and other details to the complaint without delay.

Use this link to access the complaint now

After all the information is collected, we may start finding a way to help you out. 🤞

he did not break any rules he just win money 🙂 suprabets last time is pure scam site 😉 many people on truspilot scamed by suprabets...

"11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

11.1 The following practices (or any of them) in relation to the Services:

-taking unfair advantage (as defined in paragraph 11.5.3);

-opening any Duplicate Accounts; and/or

-undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)," they propably (99% sure...) send to him this "rules" because in this paragraph is everything and nothing... they cannot prove anything and scam people all over world...

That's how it is. I haven't broken any rules. I only made some money and they closed my account

Así es. No he roto ninguna regla. Solo he ganado algo de dinero y me han cerrado la cuenta

So the casino didn't give you an exact reason as to what rule you broke ? I think that's pretty important information. 

Anyway, are you in contact with the casino or are they not responding ? I think in this case additional information would be useful to know a bit more about the situation. 

If you know more, could you let us know please ? 

Exactly . The casino did not

has given details. I have sent several emails asking for clarifications and they have never responded. They are scammers. Be very careful with this casino

Exactamente . El casino no me

ha dado detalles. Le he enviado varios mails pidiendo aclaraciones y jamás me han respondido. Son unos estafadores. Tengan mucho cuidado con este casino

Thanks for that, I'm looking at it now. So, probably a duplicate account, fraud, or unfair advantage.

Well, that would require at least proof and a good explanation, to begin with...

Hey there,

Has kiziorro1984 found the proper rule?

""11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

11.1 The following practices (or any of them) in relation to the Services:

-taking unfair advantage (as defined in paragraph 11.5.3);

-opening any Duplicate Accounts; and/or

-undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)"

As said before, I found this rule in your complaint, but I agree it literally explains nothing and you should be advised further. Though I understand casinos are not very fond of explaining fraud activities,..

I hope the complaint will help!

according to suprabets rules they can close account and they dont give any reason 🙂 theys just quote rules and close account 🙂 one of my friend have similar situation and on trustpilot are many complaints about this kind situation 🙂 they dont give reason to him... suprabets is pure scam with abuse rules xD

I'm still waiting for suprabets to respond and give me some reason. At the moment nothing. They are scammers. BE CAREFUL with suprabets

yo sigo esperando que suprabets me responda y me de algún motivo. Al momento nada. Son unos estafadores. CUIDADO con suprabets

I think players deserve some explanation if their account is closed. Becasue now we can only guess why this happened. But as we can see, the casino doesn't seem to want to explain too much. 🤔

I think we are probably all waiting to see if the casino will give a relevant answer or not. 

However, if I may request, your complaint has been updated and Tomas has replied. Would it be possible for you to provide him with an answer to his question as well, so that he can move on as soon as possible ? That would be appropriate. 

For the time being we have nothing to do but wait. I hope everything will have a successful end.