Sportsbet.io Casino - загальне обговорення

Hi dear friends,

Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.

I hope Daniel will help me. Not a lot of money for sportsbet.İo

Hello Snne,

you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.

Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.

Hi friends, I deposited an amount from sportsbet.io and got free spins at the casino, I played and won the top prize worth $4000, the house froze my winnings, did not let me withdraw, asked for verification of documents and did everything, and I still sent by email as requested, I won honestly and they know it, then they sent me an email stating that I was money laundering, and unacceptable, a won amount played honestly and the house looks for an excuse not to pay and stating that I am a good person and I have money laundering since I deposited only $50 reais in the house.

Olá amigos, ganhei depositei um valor da sportsbet.io e ganhei rodadas grátis no cassino, joguei o ganhei o prêmio maior no valor de $4000, a casa congelou meus ganhos, não deixou sacar, pediu verificação de documentos e fiz tudo, e ainda mandei por e-mail como requisitado, ganhei honestamente e eles sabem disso, depois me mandaram um e-mail afirmando que eu estava fazendo lavagem de dinheiro, e inaceitável, um valor ganho jogado honestamente e a casa procura uma desculpa para não pagar e afirmando que eu uma pessoa de bem estou com lavagem de dinheiro sendo que depositei apenas $50 reais na casa.

Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.

Tomas will look into the matter, just give it some time 🙏

我看到这个赌场欢迎中国玩家，但中国的网络无法进入网站，我可以使用VPN登录吗？

Google Translate says:"I saw that this casino welcomes Chinese players, but the Chinese network cannot access the site, can I use a VPN to log in?"

I'm sorry, but according to the review VPN is not allowed:

https://casino.guru/sportsbet-io-casino-review

Though it should accept Chinese players 🤔.