Spinanga Casino - загальне обговорення (Сторінка 2)

I'm sorry to hear that. Would you say there is a valid reason for rejecting the photos? Maybe it's not about the quality at all. One way or another, can you ask its support for a clear response regarding this issue?

Though I hope it won't be necessary, there is always the free complaint feature we suggest to players in your situation. Don't hesitate to submit your own 👈, once you feel ready for that.

Thanks for your answer. I want to ask something. Even if I make a complaint, how can you help me? Do you have contact with spinanga casino? I have not understood.

Ευχαριστώ για την απάντηση. Θέλω να ρωτήσω κάτι. Ακόμα κι αν κάνω κάποιο παράπονο, εσείς πως μπορείτε να με βοηθήσετε; Εχετε επικοινωνία με το spinanga casino? Δεν έχω καταλάβει.

Hello there. Whenever you decide to submit a complaint, our team of specialists will try to help you out with everything they can do, even contacting the casino. The casinos safety index is pretty high and we have had quite some resolved cases, when it comes to this casino, as you can see yourself. So, the answer is yes, we do have a contact with them, and if you feel, that you need some help with the issue you ae having at this casino, to file a complaint is probably the best thing you can do. What do you say, are you going to try it? If you are unsure, here 👈 you can read some useful information about what to expect. Please let us know if you need any other assistance.

Important update! Today my account was verified and I received the funds from the first withdrawal I requested! I'm still waiting for two withdrawals I requested on February 8th and 9th! I hope everything goes well now that the beginning has been made 🙂

Σημαντικό update! Σήμερα επαληθεύτηκε ο λογαριασμός μου και έλαβα τα χρήματα από την πρώτη ανάληψη που είχα ζητήσει! Περιμένω ακόμα δυο αναλήψεις που είχα ζητήσει στις 8 και 9 Φεβρουαρίου! Ελπίζω να πάνε όλα καλά τώρα που έγινε η αρχή 🙂

This is some positive news, I am very glad. Hopefully you will get the other withdrawals soon as well.🤞 Please, keep us posted.

Good evening again! All withdrawals have been made! I was relieved! Thank you very much

Καλησπερα και πάλι! Πραγματοποιήθηκαν όλες οι αναλήψεις! Ανακουφιστηκα! Ευχαριστώ πολύ

Hi, I'm so glad that all the money finally arrived without any problems. 🎉🤗✌️

May I ask how long you waited and by what method did you withdraw? 

I had requested 3 withdrawals. The first 6 February, the second 8 February and Tuesday 9 February. My account was verified on February 22nd in the morning and in the afternoon the first withdrawal I had requested was made. The other two took place after two days. What is meant by which method?

Είχα ζητήσει 3 αναλήψεις. Η πρώτη 6 Φεβρουαρίου, η δεύτερη 8 Φεβρουαρίου και η Τρίτη στις 9 Φεβρουαρίου. Η επαλήθευση του λογαριασμού μου έγινε στις 22 Φεβρουαρίου το πρωί και το απόγευμα η πρώτη ανάληψη που είχα ζητήσει πραγματοποιήθηκε. Οι άλλες δυο πραγματοποιήθηκαν μετά από δυο μέρες. Τι εννοείται με ποια μέθοδο ;

So apparently it was the verification that delayed the withdrawal, since you say that you received the money quite soon after the successful verification of your casino account. 

By which method I meant how you withdrew the money - whether it was a bank transfer or some other way. 🙂

By bank transfer normally

Με τραπεζικό έμβασμα κανονικά

Thank you, because sometimes players use a lot of different payment methods for withdrawing or depositing, so I was wondering how long your withdrawals took. Therefore, I appreciate your reply. 

Anyway, will you continue to play at this casino ? ✌️

I've been playing there for some time now, i.e. in the casino, it's okay so far but unfortunately there are problems with payouts, I've been waiting for verification for a week, the payout of €480 is still under review, I've contacted support several times, they're very nice but they are always the same answer, that I don't have to worry, you would report it via email, but unfortunately nothing happens, I can't even verify myself, it's all quite strange.

Ich spiele dort schon einige Zeit, also in dem Casino, ist soweit okay aber leider ,gibt es bei auszahlung Probleme, seit einer Woche, warte ich auf Vertifizierung, auszahlung von 480 € stehen immer noch in Prüfung, mehrfach Support angeschrieben, die sehr nett sind aber immer die selbe Antwort, das ich mir keine Sorgen machen muss, man würde such über Email melden,aber leider passiert nichts,kann mich noch nicht mal verifizieren, alles recht seltsam.

Hello, shanty13!

Does it mean you have already sent your documents for checking and are waiting for the results? Well, I fear we have to give the casino some time. I imagine how inappropriate this may sound, but still, we allow casinos 14 full days to verify players and send the money; only after this limit runs out do we step in.

Could you keep us posted, please?

Hi Radka, yesterday I finally received an answer via email.

-Hello Ramona,

Thank you for contacting our customer service.

Please note that your withdrawal is cancelled. Please make a new withdrawal using an alternative payment method.

I then replied to that

Hello, I don't understand why I should specify another alternative payout Acceptance due to illegal gambling is rejected because I had the problem before, at another casino, and with the visa it was and is no problem to pay me my money. Kind regards

What I find strange is that there is no mention of verification, when I go to verification in the casino it says, It looks like your account doesn't need to be verified

I find that very strange too, and I'll wait and see if there's an answer.

I don't suspect anything good

Best regards

Hi Radka,gestern kam dann über email endlich mal eine Antwort ,

-Guten Tag Ramona, 

Vielen Dank, dass Sie sich an unseren Kundendienst gewendet haben.

Bitte beachten Sie, dass Ihre Auszahlung storniert ist. Bitte machen Sie eine neue Auszahlung mit einer alternativen Zahlungsmethode.

 Darauf habe ich dann geantwortet

Hallo, ich verstehe nicht warum ich eine andere alternative Auszahlung angeben soll ????Ich habe ja auch damit eingezahlt, könnten sie mir das bitte erklären .Hallo ,ich nochmals, wenn ich meine Bank angebe ,kann ich ihnen jetzt schon sagen das die Annahme wegen illegalem Glücksspiel zurückgewiesen wird, weil das Problem hatte ich schon mal,bei einem anderen Casino,und über die Visa war und ist es kein Problem, mir mein Geld aus zu zahlen.Liebe grüße

Was ich komisch finde von einer Verifizierung ist keine rede,im Casino steht, wenn ich auf Verifizierung gehe, Es sieht so aus als ob dein Konto nicht verifiziert werden muss

Das finde ich halt auch sehr seltsam,und ich warte mal ab ob da jetzt eine Antwort kommt.

Ich ahne nichts gutes

Liebe Grüße

Hello, that was the first time they did that to me and the second time it happened, I don't think the casino is reputable because the reviews in other rating portals are bad. I'm curious to see what happens next

Hallo,das hat man das erste mal auch bei mir gemacht und beim 2 mal kam halt das,ich glaube das Casino ist nicht seriös, da in anderen Bewertung Portalen die Bewertungen schlecht sind,bin mal gespannt wie es weiter geht

And what alternative did the casino offer you in this case ? As for the verification, have you sent the documents and do not know at what stage they are still in ? Personally, I would assume that it's probably all right if the casino told you that you can withdraw, but I'm not quite sure about it. 

So I could certainly use an answer and I'll wait to see what you come up with. If you haven't sorted anything out in 14 days, you can contact us and we'll try to help.

Hello Jaro, I already mentioned above that this casino didn't ask for verification in any way and it says, when it comes to verification - It looks like your account doesn't need to be verified - so in short you supposedly wanted to pay out but please via another bank of my Seitz, without verification everything is very strange and not trustworthy, maybe you read through everything I have already written above and thank you for your offer that you would like to help me.

Best regards

Hallo Jaro, hatte ich oben schon mal erwähnt, das dieses Casino in keins der weise eine Verifizierung erfragt hat und ich dort steht, bei Verifizierung - Es sieht so aus als ob dein Konto nicht verifiziert werden muss- also kurz und knapp man wollte angeblich auszahlen aber bitte über eine andere Bank meiner Seitz ,Ohne eine Verifizierung daher alles sehr seltsam und nicht vertrauenswürdig, vielleicht lesen sie alles durch was ich oben schon geschrieben habe und danke für ihr Angebot, das sie mir ,dann helfen möchten.

Liebe Grüße

Aha, I understand now, sorry for the misunderstanding. Some casinos don't require verification but I personally would probably be cautious in this case too.

As for the withdrawal, did you try another bank ? Have you received any update from the casino or reply yet ? 

hi, yes I tried my regular bank yesterday but since I changed it now it will take another 3-5 days for it to be checked. and it's now only €400 but I'm sure my bank will reject it because of illegal gambling. In every other casino it worked smoothly with the Visa that I constantly use to deposit, but not with them.

hi,ja habe gestern meine reguläre Bank mal versucht aber, da ich es jetzt geändert habe dauert es schon wieder 3-5 Tage das es geprüft wird. und es sind jetzt nur noch 400€ bin mir aber sicher das meine Bank es zurückweist, wegen illegalem Glückspiel. In jedem anderem Casino hat es mit der Visa mit der ich ständig einzahle, reibungslos geklappt, nur bei denen nicht.

Hmm and you don't have any other alternative than bank transfer to withdraw ? Of course I understand the inconveniences that can arise when withdrawing and also the case you describe. 

However, you will see what happens in a few days and whether your withdrawal will be approved. Of course, be sure to let me know if you have managed to make a withdrawal or if you are still having issues. 

I will be waiting.