Smokace Casino - загальне обговорення (Сторінка 10)

Have you tried this email m?

Same thing, my email sends me the notification that it is impossible to deliver the message, even with another mess with the emails same thing, always gone and luckily I had already verified everything, but if I try to send email the same thing happens, but the live chat does not work for me, just if I click the pop-up nothing happens, otherwise I would have sent the documentation in live chat, but now like this I really don't know how to send him the documents

Stessa cosa, la mia email mi rimanda la notifica che è impossibile recapitare il messaggio, anche con un altro casino con le email stessa cosa, sempre andato e per fortuna avevo gia verificato tutto, ma se provo a mandare email succede la stessa cosa, peró la chat live non mi funziona, proprio se clicco il pop-up non succede niente, altrimenti avrei spedito la documentazione in live chat, ma ora cosi non saprei proprio come mandargli i documenti

No KYC email or contact as shown and no live chat!! Seems strange 🤔 have you made a withdrawal with them before?

they have the contacts, only that with my email I don't know why I can't send them the documents, no that's exactly why I wanted to verify successfully before playing,

because on stelario casino I verified without problems last year, but now I can't contact them either but I have already verified and withdrawn (even the day before yesterday) successfully, so the problem is irrelevant, but with smokace that I have to verify it's a problem, until they verify I obviously won't play anymore

i contatti li hanno, solo che con la mia mail non so perche non riesco a fargli avere i documenti, no appunto per quello volevo verificare con successo prima di giocare,

perche su stelario casino ho verificato senza problemi l’anno scorso, ma ora anche loro non riesco a contattarli peró ho gia verficato e prelevato (anche l’altro ieri) con successo, quindi il problema è irrilevante, ma con smokace che devo verificare è un problema, fino a che non verificano io non gioco piu ovviamente

Why don't you open a new email account and send the documents from there and explain to them the situation and ask for them to reply to both email addresses so at least you can reply if they email you.

Exactly, I had thought about this too and I think I will try to do it like this soon.

Esatto avevo pensato anche a questo e credo che a breve proveró a fare così

Hey. If you need the help of our complaint team with your verification, please file a complaint here, and I am sure that they will do whatever is possible to solve the issue at this casino.

Keep us informed on how everything goes.

Hello and I've been trying to withdraw for months, I had 2500 reais, it took a while, they asked for doc and everything by email, checked my account and it was ok, but nothing to withdraw, I sent an email in fact several, until they asked me for the model or number where I was trying to withdraw, I sent it to them, and in 4 days they paid me, but now I've been trying for 4 days and nothing has disappeared even the option to withdraw by pix, but I'm doing everything, because I have 83K there, I find it difficult for them to pay

Olá e estou tentando sacar a meses estava com 2500 reais , demorou pediram doc e tudo mais por email, verificou minha conta e estava ok, porém nada de sacar , enviei um email na vdd varios , até que me pediram o modelo ou número de onde estava tentando efetuar o saque , mandei para eles , e em 4 dias me pagaram, mais agora estou a 4 dias tentando e nada sumiu até a opção de sacar por pix, mais estou fazendo de tudo , pois estou com 83K lá , acho difícil eles pagarem

Hello, did they also give you an alternative to withdraw if pix is not available? Did you ask them why this happened and how long it should take? Wasn't there a limit on the withdrawal? 

Try answering my questions please and we'll see what we can do.

good evening, I have never had problems on this site, but now that I wanted to access it it gives me server problems, as if they had closed them or maybe even suspended them for maintenance, could you contact them and ask them for an explanation about it?

buonasera, non ho mai avuto problemi su questo sito, ma ora che volevo accedervi mi da problemi di server, come se li avessero chiuso o magari anche sospesi per manutenzione, riuscireste a contattarli e chiedergli spiegazione in merito?

Hi, are you still having trouble loading the page? I tried it and it went normally. So try to tell me if you got there or not.

I'll be waiting for a reply.

hi jaro, sorry for the delay, everything is ok now it works

ciao jaro, scusa il ritardo, tutto ok ora funzione

Nothing happens when it runs as it should again and everything is fine. 

Anyway, do you play in this casino and do you like it here?😀

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https://casinoguru-ch.com/de/forum/casinos/stelario-casino---generelle-diskussion/4#post-152026