Sirwin Casino - загальне обговорення (Сторінка 3)

Я читаю обговорення та огляди і бачу, що багато людей стикаються з проблемами з виведенням коштів.

Я намагався зняти гроші більше тижня. Кожен мій запит на зняття коштів скасовується, і я отримую сповіщення "Вміст вашої гри розглядається відділом ризиків".

Я навіть не розумію, що можна так довго перевіряти. Навіть документів для перевірки не вимагали.

це такий сумний досвід

Написав скаргу, сподіваюся, допоможуть розібратися

I read discussions and reviews and see that many people are facing problems with withdrawing funds.

I've been trying to withdraw money for over a week. Every withdrawal request I make is cancelled and I get a notification saying "Your game content is under review by the risk department."

I don't even understand that it's possible to check for so long. They didn't even ask for documents for verification.

this is such a sad experience

I wrote a complaint, I hope they will help me sort it out

Hi, this means that your gameplay is controlled by the casino or it is up to the game provider. So until they know if everything was OK, they probably have nothing to tell you. I would try to wait a few more days and see if you hear from them or not. Our team will of course try to help you, but they will probably also wait for the results of the investigation.

Did you play with any bonus here? 

Ні, я не брав бонусів.

10 днів без відповіді. Я, звичайно, все розумію, але якщо такі перевірки відбуваються, то вони мають знати максимальний час розслідування. У них має бути прописаний цей регламентований час. Нічого подібного в умовах не знайшов!!

No, I didn't take any bonuses.

10 days without a response. I understand everything, of course, but if such checks occur, then they should know the maximum investigation time. They should have this regulated time spelled out. I didn't find anything like that in the terms and conditions!!

Actually, I think it could be as you say. On the other hand, I've encountered many times that the casino gave the player a timeframe and didn't meet it because the game provider had to check for a longer period of time. So it's on the edge I would say. 

However, Kristina replied to your complaint, so you can respond back to her. 

No news yet I suppose, is that right? 

У мене така сама історія, вони просто тримають гроші, ніби їх управління ризиками підозріле, виявляється, це жахливе казино, я просто робив регулярні ставки та грав у казино. Мабуть, шахрайське казино!

I have the same story, they just hold the money, like their risk management is suspicious, it turns out to be a terrible casino, I just placed regular bets and played in the casino. Apparently a scam casino!

так, я також бачив рекламу цього казино в телеграмі, зареєструвався і тепер не можу вивести гроші навіть 10 доларів, їм потрібно залишити дуже поганий відгук на сайті Trustpilot, казино не повинно цього робити

yes, I also saw an advert for this casino in telegram, registered and now I can't withdraw money even 10 dollars, they need to leave a really bad review on the Trustpilot website, a casino shouldn't do that

Hi, does it mean that this account is under some kind of investigation? I also noticed that you have already created a complaint and therefore played with some bonus? Now are you waiting for the investigation to be resolved or what? 

Please let me know. 

Ні, розслідування немає, просто сказали зіграти 10 разів, а потім знімемося. Я можу поставити х10, але яка ймовірність, що вони потім знову скажуть, що ставлять ще х10. У мене там звичайні ставки, всякі спортивні ставки від 0,2 до 50 доларів. Як можна відмивати гроші з такими сумами. І я взяв найменший бонус. Якби я прав, то, думаю, мені довелося б захопити жирний бонус. Вони просто плутають мене. Просто я трохи виграв. А я грав лише пару днів. Вони просто хочуть, щоб я грав все більше і більше. Я б продовжував грати. Але мені потрібно було переконатися, що казино хоча б щось виводить. Виявляється, не знімається, а вигадує історії на ходу.

No, there is no investigation, they just said play 10x, and then we'll withdraw. I can bet x10, but what is the probability that they will then say again that bet another x10. I have the usual bets there, all sorts of sports bets from $0.2 to $50. How can you launder money with such amounts. And I took the smallest bonus. If I were to launder, then I think I'd have to grab a fat bonus. They're just confusing me. It's just that I won a little. And I only played for a couple of days. They just want me to play more and more. I would have continued to play. But I needed to make sure that the casino at least withdraws something. It turns out it doesn't withdraw and makes up stories on the fly.

Hi there.

If I may, I would also say the amounts are simply far too low for serious money laundering. But when it comes to betting patterns, I'd say we're getting closer to the merit of the issue. I would not be very surprised if the casino came up with the explanation that they did not like your cautious way of betting; thus, they thought increasing the wagering would be a good idea.

You have played just for a couple of days, only lower bets, highly unrisky playing style - very reasonable approach for me. And I would certainly also aim to understand what I did wrongly before even thinking about further playing. I would love to see the casino's point of view, though I'm not sure whether we will have the ability to get that, because the sports betting and alleging suspicion seem to be involved. 🙁 Well, let's see what comes next. I wish you a fair resolution!