Sesame Casino - загальне обговорення

Hello, there is incorrect information in your review. Access from Bulgaria is allowed, this is a Bulgarian casino and there are no problems with access from the country.

The chat works after 14:00.

They have an initial bonus - the first 3 deposits.

Until recently, they had problems with the casino software, but they are clearing them little by little. It's weak in terms of bonuses, they advertise that they have personal ones, but so far I haven't received anything, and I play regularly.

Здравейте, в ревюто Ви има грешна информация. Достъпът от България е разрешен, това е българско казино и няма проблеми с достъпа от страната.

Чатът си работи и след 14:00 часа.

Имат начален бонус - първите 3 депозита.

До скоро имаха проблеми със софтуера на казиното, но ги изчистват малко по малко. Слабо е от към бонуси, рекламират, че имат персонални, но до този момент нищо не съм получил, а играя редовно.

Thanks a lot for the information. We'll update it as soon as possible.

Hello Taktik123.

Thank you for your insight. Please, could you provide us with the screenshot of how you see the review? I am requesting it because the Sesame casino is set correctly (Bulgaria is the only allowed country for the casino in our review), so it may be just an error or wrong setting of your profile.

Hello Taktik123.

I absolutely appreciate your cooperation, it was the error indeed, and it should be fixed now. Please, let us know if there is anything else you would like to share.

Hello,

Today I took advantage of a 100% bonus of BGN 25 with a requirement to play x5, ie. BGN 25 deposit and BGN 25 bonus - BGN 50 x BGN 5 - 250 play-off amount.

I won BGN 1,400 and tried to withdraw them, he gave me an error and the amount disappeared from my balance. I wrote to their chat and their employee assured me that the withdrawal was being processed. Withdrawals are usually received immediately, and in rare cases when this is not the case, emails are received and the requested withdrawal is visible in the player's account. But this time there was no email, no requested withdrawal in the account.

I wrote in the chat again and then an employee explained to me that I had another 10.50 to play the bonus, but I refused it (I did not understand how and when) and therefore the entire amount of BGN 1,400 was in the bonus balance and not in the real , and nothing can be done.

Do you think this is right? I think that after there was 10.50 to play the bonus, those 10.50 should be the bonus balance, and the remaining 1389.50 should be in real balance. What do you think? Is this correct on the part of the casino? In other casinos the bonus is a bonus and the remaining amounts are in the real balance.

Здравейте,

Днес се възползвах от 100 % бонус 25 лв. с изискване зразиграване х5, т.е. 25 лв. депозит и 25 лв. бонус - 50 лв. х 5 - 250 лв. сума за разиграване.

Спечелих 1400 лв. и опитах да ги изтегля, даде ми грешка и сумата изчезна от баланса ми. Писах на чата им и техен служител ме увери, че тегленето е в процес на обработка. Обикновено тегленията се получават моментално, а в редките случаи, когато това не е така се получават имейл и заявеното теглене е видимо в акаунта на играча. Но този път нямаше нито имейл, нито в акаунта се виждаше заявено теглене.

Отново писах в чата и тогава служителка ми обясни, че съм имала още 10.50 да разиграя бонуса, но съм го отказала (не съм разбрала как и кога) и поради това цялата сума от 1400 лв. е била в бонус баланса, а не в реалния, и нищо не може да се направи.

Според вас редно ли е това? Мисля, че след като е имало 10.50 за разиграване на бонуса, тези 10.50 трябва да сав бонус баланса, а останалите 1389.50 да са в реален баланс. Как мислите вие? Коректно ли е това от страна на казиното? В другите казина бонуса си е бонус, а останалите суми са в реалния баланс.

Hello, as far as I know, not every casino is able to keep the bonus balance, and the real balance separately. It seems this one is not able or just can't. However, even if there is any amount left unwagered you should get the chance to complete the wagering if you did not breach any rule previously. Do I understand correctly, that they just voided your winnings? I think you should submit a complaint here anyway.

Yes. Due to the fact that I did not play the balance of BGN 10.50 and refused the bonus, my win of BGN 1,400 disappeared

I'm sure this is not the proper reaction. It's good you submitted the complaint.

Please wait for the Complaint Team to investigate further and we shall see what the casino can say about that.

Thank you very much!

Many casinos have it in their terms and conditions that whenever you cancel a bonus, all winnings from the bonus are voided. That might be the case when you refused the 10.5 BGN bonus.

Sometimes you don't know if a bonus is a bonus.

I don't make big deposits and I don't place big bets. But in this casino, for the first time, I overdid it and exceeded my budget.

In one month I lost BGN 3000, which I have never done before.

The casino let me down with high RTP and bonuses. In the last one month, I have deposited 50 times worth BGN 3,000. And I have never seen a profit more than 1x the value of the deposited amount.

Also the casino has a huge problem with loading the page, games and bonus calculation.

I am extremely disappointed and do not recommend anyone to bet on a sesame.

Hello and welcome back! 🙂

If only it would be by better circumstances. I understand that losing money hurts.

Can't much comment about the possibility of winnings, but regarding the poor technical quality of the page, did you consult with the casino? Because very often it's a local problem, so did you try using different browsers, and devices or cleaning up the cookies?

Did I get it right that bonuses are calculated in the wrong manner? Has the support helped you with that?

Sorry for too many questions. 🙂

Yes I have tried different browsers and devices. I clear the cache regularly and it's not a problem.

Regarding the bonuses, I have been contacted more than once. Every time their answer is that there is no problem.

I played with bonus funds and made 100 spins on a 2BGN bet. In the bonus, it showed that I had placed bets for BGN 100. After I asked them and they said I did 50 spins...... And that was complete nonsense.

I also accepted a bonus amount of BGN 60 and after that I could not bet on any slot. Then their explanation was that I did not fulfill the conditions of the bonus. But I have accepted it and see it as an active balance.

In fact, if I were to start listing all the problems it would take me an extremely long time.

Hello,

You truly tried everything. Thanks for that.

I still do not fully comprehend the bonus-related issue though - not at all.

But I'll try my shot: You played 100 spins all same bets of 2BGN, am I correct, please?

Then, in your gaming history, you saw bets of 100BGN - the same game? The casino told you that you played some 50 spins - the same game?

Well, it's very unclear without the gaming history, though. So you feel that even the gaming history was wrong?

The second related issue seems like the usual bonus condition that causes only a few slots are available when you accept the bonus - just guessing. 🙂

It's up to you what else you'd like to describe, of course.

Here you can see that I bet BGN 1330.80. But I bet more because I count the spins and their value.

Also, in the full terms and conditions of the bonus it is written that the bonus amount must be wagered 35x. Let's assume that I have bet 1330.80 and I have 2869.20 left to bet. Which means that bets must be made for a total of BGN 4,200.

If the amount of the bonus without the deposit must be bet 35x, then 35x60=2100 is obtained. In order to receive the amount of BGN 60, a deposit of BGN 100 must be made. How then is this amount of BGN 4,200 obtained?

I am quoting point 8 of the terms of bonus UP:

- Бонус предложението подлежи на условия за разиграване, като сумата на бонус средствата трябва да бъде разиграна 35 пъти в раздел Казино.

Hello,

I'd say that even if only the bonus given must be wagered 35x, it means 35x60 = 2100, sadly the PrintScreen shows that you only wagered 1335,8 - that's not enough.

Clear to me.

I would ask the casino about the remaining bet value, though. Can answer that for you.

I will not deal with these scammers. My mistake was not reading the terms of their bonuses. But even if I read them they lie in them.

This is the most tuned casino that hosts on their server. So the provider does not play any role.

But people have said "trial and error" I have tested the casino enough and it only has cons.

So I hope people will read about my experience with sesame.bg and not play there.