RTbet Casino - загальне обговорення (Сторінка 5)

No nothing has changed.....the withdrawal request is still under review and there is no update....Thank you

Όχι δεν έχει αλλάξει τίποτα.....η αίτηση ανάληψης παραμένει υπό εξέταση και δεν υπάρχει καμία ενημέρωση.... Ευχαριστώ

I can see that our team has already started to work on your complaint, so hopefully soon we'll have some updates.

How long have you been playing at this casino?

Unfortunately, if you go through the user reviews for this casino, you will find out many similar cases to yours, so you have done right to submit your complaint. Our team will do their best as always to get it solved as soon as possible.

I am keeping my fingers crossed for the best result of it.🤞

Good morning....Yes I hope a solution is found because it is very bad that there is abuse of power and there is simply exploitation without any respect at all....About 2 months in this particular casino and this is my first withdrawal....It is the my policy to bet small at first and make first withdrawal to find out the reliability of each casino....

Καλημέρα σας....Ναι ελπίζω να βρεθεί λύση γιατί είναι πολύ άσχημο να γίνεται κατάχρηση εξουσίας και να υπάρχει απλά εκμετάλλευση χωρίς κανένα απολύτως σεβασμό.... Περίπου 2 μήνες στο συγκεκριμένο καζίνο και είναι η πρώτη μου ανάληψη....Είναι η πολιτική μου να ποντάρω λίγα στην αρχή και να κάνω πρώτη ανάληψη για να διαπιστώσω την αξιοπιστία κάθε καζίνο....

Yeah, that's a good strategy, I believe, good on you.

Do you always use the same payment methods, or do you like to try and change them?🤔

Good morning....Do we have any information, are we making progress?....Should we proceed with an official complaint to the authorities that the casino is under? Thanks

Καλημέρα σας....Έχουμε κάποια ενημέρωση έχουμε πρόοδο?....Μήπως πρέπει να προχωρήσουμε σε επίσημη καταγγελία στις αρχές που υπάγεται το καζίνο? Ευχαριστώ

Hello. I believe you should consult your complaint. Despite what it may seem like, I'm not your complaint resolver; I'm sorry. As you can see here 👈 "Casino Guru is examining the case".

Each party, for example, is provided 7 days to respond. Hold on, please.

Hello i have do a withdrawl on rtbet site 12 days from now i and keep waiting for an awnser its very ridiculous that they dont even have awnser not single thing they support keep telling me they gonna do it , they have many withdrawls blah blah blah and i am waiting too long do we have a awnser to that guys is they scammers ...?

Hi!

It seems like you have quite the same problem as other players from your country. Have you seen it?

Based on our experiences, though, this casino is not a scam - it pays out. Not just your description, actually quite fits the delay the casino says it has been experiencing. It is annoying, I know. Feel free to submit a complaint; despite the fact that my hope it won't be necessary, it is a way to go.

This guide may help you 👈

What do you say? It must be a hard situation.

i mean they are not respecting they players... from this

As I mentioned, I am aware that a wait this long is unacceptable. Given my temper, I would be the first to say that.

What if there are real problems at the casino that are causing this delay? However, now that I am considering it, how might I behave, for example, in that circumstance as a casino support? I would also admit there is a delay and try to work out the queue.

Naturally, it makes sense that you are not particularly convinced. I sincerely hope they find a solution quickly!

what we can, i can do to see this thing and fix it somehow..? this is unacceptable we need to report them

You can start by filing a complaint here, which hopefully will get resolved. Our team will surely do everything possible to get in touch with the casino and find out what the issue is there.

And if the complaint doesn't get solved, if the casino will not communicate, for example, they will get black points, which will negatively affect their safety index.

It is up to you if you want to go for it. Inform us, please, how you decide.

Good evening, friend, I'm facing the same problem. Did you get the money?

Καλησπέρα φίλε αντιμετωπίζω τ ίδιο πρόβλημα σ μπήκαν τα χρήματα ;

Can someone give their opinion about my case:

https://casinoguru-int.com/en/rtbet-casino-player-demands-action-against-misleading

I'd say I'll be curious to see how it turns out myself. Gambling addiction situations should be taken seriously but apparently that's not the case everywhere. I'm not sure how it will be with the refund but I hope that everything can be sorted out fairly. 

Tomas will do his best and explain everything to you. 

If you see any progress, feel free to get in touch.

Now I had a bad experience with that casino myself, I deposited for the first time with a 20e bonus code that was supposed to give me a 200% deposit bonus.

I didn't get it and asked customer service, it took a long time until they said they didn't get it. Well then I asked for a normal 100% + 200fs first deposit bonus, the customer service spoke to a manager and they didn't give it?

I asked if I could withdraw my money because they misled me into thinking I would get a bonus, that didn't work either, you have to wager it 1x first. I recorded the entire conversation with the customer service representative as evidence. I think it was quite a scam, luckily I didn't deposit more.

So I hadn't played any money or anything, so I immediately contacted the live chat. I won't be depositing on that site again. Even my own money, which I couldn't withdraw, went away immediately and gave almost no winnings.

Nyt oli itselläni huono kokemus kyseisestä kasinosta, talletin ensimmäistä kertaa 20e bonuskoodilla jolla piti saada 200% talletusbonus.

En saanut ja kysyin asiakaspalvelusta, kesti kauan kunnes sanoivat että ei sitä saa. No kysyin sitten ihan normaalia 100% + 200fs ensi talletusbonusta asiakaspalvelija jutteli esimiehen kanssa ja he eivät sitä antaneet?

Kysyin voinko nostaa takaisin rahani koska he johtivat harhaan että saisi bonuksen, sekään ei onnistunu ensin pitää kierrättää 1x. Otin talteen koko juttelun asiakaspalvelijan kanssa todisteeksi. Melkoista huijaamista oli mielestäni onneksi en tallettanut enempää.

Enkä siis ollut pelannut ollenkaan rahoja tai mitään otin samantien live-chatiin yhteyttä. Kyseiselle sivulle en tule enään talletamaan. Omat rahatkin joita en takaisin saanut nostaa meni samantien ei antanut voittoja melkein yhtään.

This is quite a frustrating experience, I could say.

Have they at least explained what the issue was with the bonuses?

The recent reply was accidentally deleted, can you see it?

Äskoinen vastaus poistui vahingossa, näetkö sen?

This was the response from customer service:

Seppo

Unfortunately, no bonuses are available for your account by decision of the site administration.

Biando

Thank you for waiting! I have looked into your request, however, there are no available bonuses for your account by the decision of the site's Administration.

Biando

I am truly sorry that I was not able to negotiate with the manager, he just provided me with this information and nothing else, I am truly sorry for that, Sebastian.

Tälläinen oli vastaus asiakaspalvelijoilta:

Seppo

Valitettavasti tilillesi ei ole saatavilla bonuksia sivuston hallinnon päätöksellä.

Biando

Thank you for waiting! I have looked into your request, however, there are no available bonuses for your account by the decision of the site’s Administration.

Biando

I am truly sorry that I was not able to negotiate with the manager, he just provided me with this information and nothing else, I am truly sorry for that, Sebastian.

I see now.

May I know how you find the bonus code and whether the bonus terms were specified? For example, by a link leading to bonus conditions located somewhere in the offer.