RichPrize Casino - загальне обговорення (Сторінка 8)

Dear kaczka381,

I'm pleased to inform you that your payout delay has been fully resolved, and you should have received your winnings in full. I appreciate your patience and understanding while we worked to rectify the situation. Your satisfaction is of utmost importance to us, and we take any issues that may arise seriously.

Once again, I apologize for the delay and any inconvenience it may have caused you. We value your trust and continued support, and we are committed to continuously improving our services to ensure a better experience for all our users.

Warm regards,

Victoria

Thank you for your help, Mrs. Victoria 🙂

The funds have been transferred to my account. I am asking Casino Guru to remove my complaint.

I will remove bad reviews about the casino

Well, that's great. I think it's nice to see a casino trying to correct its mistake. I think they can win the trust of the players with this approach. 

Anyway, I'm glad you got your winnings in the end and everything worked out well. 

However, my question is, will the casino still be a good place for you to play? 🙂

I don't know... what do you think? I think that if the casino wants to build its brand, there should be no problems with further payments, right?

It sounds very logical to me. Sadly, this is a question I can't address. I hope the complaint will be reopened soon, and you'll get a chance to understand what seemed to be wrong.🙏

Richprize please read this and step in to sort it out!!. User ID for Richprize id-55231. Right so I deposit €680 euro in a short space of time…. Over a few days I managed to win €2030 euro total. This is valid money and no rules broken and no wagering needed everything 100% complete. I have 30 screen shots of hard evidence to prove it. I was firstly messed around with KYC even after you recently emailed me to say I was fully verified throughout my account. You still send 4 emails asking for picture that you already approved. Withdrawal supposed to take 1-3 days. I’ve been waiting all week for 5 separate withdrawals totalling €2030. Even though straight away it says "CASHOUT accepted".

You ignore my live chat messages and ignored 7 polite emails.

Yet 2 days ago I had an email from Victoria a VIP manager. This is what she had said to me -

" Dear Thomas,

I trust this message finds you well. My name is Victoria. I’m a VIP manager at RichPrize casino.

I regret to inform you that, due to a temporary backlog in processing payments, your withdrawal has experienced an unexpected delay. I understand how this can be distressing, and I want to offer a solution that ensures you continue to enjoy the entertainment we provide.

To avoid any further inconvenience, I would like to offer you the option to process a partial withdrawal of €700, 

while the rest of the funds will be returned to your balance. This will allow you to explore a wider range of entertainment options in our casino, with the exception of sports betting, which will be temporarily restricted.

I understand that this may not be the ideal situation, but I hope it provides you with a more enjoyable gaming experience while we work diligently to resolve the payment processing backlog. Your satisfaction is important to us, and we aim to make your time with us as enjoyable as possible.

If you wish to proceed with this option, please confirm your decision, and I will promptly process the partial withdrawal. If you have any questions or require further assistance, please do not hesitate to reach out.

Thank you for your understanding and continued support. We are committed to ensuring your experience with us remains positive.

Warm regards,

Victoria "

So firstly she did not promptly send any money at all like stated.

Secondly why can she send €700 but not the €2030 I’ve been waiting for?!

Thirdly why is sports betting restricted when it looks fine to me - why can I not play on that?

Here comes the best bit - I then reply to her email asking if after she sends the €700 and returns €1330 back to my casino balance can I request that €1330 again? Her reply was "yes you can after you wager it all on slots of course!"

Are they joking me? They want me to wager my own valid winnings that for some reason they don’t want to give me a single bit of???? 

Does not make sense at all it’s an absolute joke!!!!!!!!!!

I will not stop until I get my €2030 withdrawals.

Customer service now unresponsive.

I want RichPrize to step in on this review and tell me how they can treat other human beings in this way? You have ruined my life. Give me my money and I will delete the review!

Hello, I'm sorry to hear such a story.

Just a few notes:

In order to address one active casino representative, use the reply button. Through that, the casino rep will be notified about your post.

The way I see it, those €700 are just a part meant to be sent as soon as possible, and due to an amended reason, the rest is in delay. Actually, it makes sense to me. Obviously, the casino is experiencing some sort of issue, and this is your partial solution.

When it comes to this point: "Here comes the best bit - I then reply to her email asking if after she sends the €700 and returns €1330 back to my casino balance can I request that €1330 again? Her reply was "yes you can after you wager it all on slots of course!"

I'm almost clueless, I would expect a decent explanation too.

Have you perhaps taken a bonus? This is the first thing I would ask you if this was a complaint.

I'll be waiting for your reply. 🤔

I tried to cancel most bonuses but the ones they gave me out of no where I wagered 100% with bets sticking to the small print rules and made sure of it before requesting any withdrawal- I have attached some pics here to show you.

I still have not received no money not even the £700 promised like 3 days ago.

I have emailed about 5 different people from RichPrize nobody’s responding at all. I hope they step in here and sort it because I’m getting no where. I will make sure they have 0 reputation if they continue this way.

To me it feels like they don’t want to pay me €2030 and just want to give me my deposits back and hope I lose the €1330. They have gave me nothing

OK, and thanks for the screenshots. Do you know what?

It's Friday; let's give it time until Monday evening. If you have no money or explanation on Monday, I would suggest submitting a free complaint through Casino Guru Resolution Center.🤔

Does it sound reasonable to you?

Check this out. Unbelievable. I’ve done nothing but be legit and nice throughout -

Unfortunately, I had a similar problem with the chat completely ignoring my messages, which is very sad, the casino shouldn't treat its customers like that. The amount is very large, I hope that the casino will be fair and pay out the entire amount. I don't understand that the casino wants to pay out part of it and the rest has to be turned over in the casino, it looks a bit like the casino was hoping that you would lose this amount on slot machines.CasinoGuru I hope you will help solve the problem as much as you helped me, for which I am grateful to you 😀 Mrs. Wiktoria is very helpful, maybe she will be able to help :)

Niestety miałem podobny problem z tym że czat wogole ignorował moje wiadomości ,to bardzo przykre,kasyno nie powinno tak postępować ze swoimi klientami. Suma jest bardzo duża ,mam nadzieję że kasyno zachowa się fair i wypłaci całą sumę.Troche nie rozumiem tego że kasyno część chce być wypłacić a resztę trzeba obrócić w kasynie,trochę to tak wygląda jakby kasyno miało nadzieję że przegrasz ta sumę na automatach.CasinoGuru mam nadzieję że pomożecie rozwiązać problem tak samo jak pomogliscie mi za co jestem wam wdzięczny 😀Pani Wiktoria jest bardzo pomocna może ona da radę pomoc 🙂

Helpful by not sending my money and closing my account and messing me around? I don’t think so.

You have to be patient...I believe Casinoguru will help you solve your problem. I believe that the Richprize casino wants to rebuild its brand and good name and will do everything to pay you the money, so I recommend being a little patient.

However, I believe that if this was not done, Casinoguru should drastically lower the rating for the Richprize casino because the amount in question is very large and cannot be compared to, for example, EUR 50.

Mrs. Radko, do you also think so?

Musisz być cierpliwy...wierzę że Casinoguru pomoże rozwiązać Ci problem. Uważam że kasyno Richprize chce bardzo odbudować swoją markę i dobre imię i zrobi wszystko żeby Ci te pieniądze wypłacić także zalecam być trochę cierpliwy .

Uważam jednak gdyby nie udało się tego zrobić Casinoguru powinno drastycznie obniżyć ocenę dla kasyna Richprize gdyż sporna kwota jest bardzo duża i nie można jej porównywać np do 50 euro.

Pani Radko czy również pani tak uważa ?

Well they wrongfully didn’t pay valid winnings of €2030 and then choose to close my account.

Its been a week and I’ve had no money or no response to anything.

Does that sound like a nice place to you or a complete SCAM

I waited over a month for my payment and I finally received it, so wait a while, if nothing works, file a complaint.

Ja na swoją wypłatę czekałem ponad miesiąc i wkoncu ja otrzymałem także poczekaj jeszcze chwilę jeśli nic to nie da złóż skarge

I can’t wait to see its rating drop rapidly. They refunded a very small portion of my deposits this morning - so they couldn’t even get that part right. What a complete scam!

I will never see my €2030 winnings!

No one realises I’ve been close to crying because what they have put me through in the past week - imagine planning amazing things only to have that taken away from you for no reason.

Let's give it a few more days; hopefully, Victoria will address this issue here on the forum. If not, I suggest a complaint.

It's free, so give our specialist a chance to help you find the right approach and explain it to the casino representatives.

https://casino.guru/complaints/create

What do you say?

Unfortunately, I know this feeling when a person devotes a lot of time to his game, and when he manages to win something, which does not always happen, the casino takes away the winnings for no reason... I had the same situation with the Bet Nox casino... They just cheated me for 635 euros and their rating has not dropped at all

I hope Mrs. Weronika will help here

Niestety znam to uczucie gdy człowiek poświęca mnóstwo czasu na swoją grę ,a gdy uda mu się coś wygrać co nie zawsze się zdarza kasyno bez powodu zabiera wygrana...miałem taką samą sytuację z kasynem Bet Nox....Ci to dopiero mnie oszukali na 635 euro a ich ocena wogole nie spadła w dół

Mam nadzieję że pani Weronika tutaj pomoze

I will give it a few more days. Then I will open a complaint and upload all my evidence for all to see. Also if they don’t even refund the rest of my deposits like stated in the email they sent me then I will add that into my complaint, but really my mission is to get the money I had won fair and square and to expose them for the unforgivable and disgusting way they have treated me.

It's certainly not a pleasant situation to be in, and I understand your frustration as much as anything. Let's see if something changes in a couple of days and if not, then it would be wise to file a complaint as you announced. 

However, it's great that you have evidence at hand that will certainly help you if it goes too far. Let's just hope that it won't be necessary and your money will be paid out. 

If you have any new information please do not hesitate to let us know. We will wait and hopefully everything will work out in the end.