Powbet Casino - загальне обговорення (Сторінка 4)

Yes, it is true that they could have done it earlier, but we are not responsible for the process that the casino has under KYC. So the best thing would be to cooperate with the casino and pass the verification successfully. If you can do that, you should be able to withdraw. I hope you will be of the same opinion and even though it is taking longer, you will go for it. 

I have been waiting for my money from powbet for more than 3 weeks. First, my withdrawal request was rejected without any reason, and now more than a week has already passed since the new one without any response. I have tried to contact support many times and always get the same automatic answers that you have to be patient. It's strange that on the website it says that it takes 1-3 bank days, but it's already been weeks for me! This is unfathomable!

Olen odottanut rahojani powbetiltä jo yli 3 viikkoa. Ensimmäin nostopyynyöni hylättii ilman minkäänlaista syytä ja nyt uudesta on taas yli viikko jo kulunut ilman mitään vastausta. Olen yrittänyt ottaa supporttiin monia kertoja yhteyttä ja aina samat automaatti vastaukset että pitää olla kärsivällinen. Omituista ku sivuilla lukee että kestää 1-3 pankki päivää mutta minulla on mennyt jo viikkoja! Tämä on käsittämätöntä!

Hello, in this case there is nothing to wait for and I would file a complaint. You can do so here on this link. If you don't know what to expect from the complaint, I also add a guide where you can find out everything essential.

Also, we give the casinos 2 weeks to sort out the whole withdrawal process. 

Anyway, have you verified your casino account yet ? Did you play with the bonus or not ? Apart from being patient, they didn't tell you anything else ? 

I'll wait for the answer.

Yes, I already filed a complaint and played with the bonus, but I'm sure I didn't break the rules and I've also asked support if I shouldn't do the KYC process because my account just says that it's not needed yet. They have only apologized and said that there have been some delays in the discharge and that I should be patient. It's strange that it's already been more than 3 weeks, though.

Joo tein valituksen jo ja pelasin bonuksella mutta olen varma etten rikkonut sääntöjä ja olen kysynyt myös supportilta että eikö minun pidä tehdä KYC prosessi koska tililläni sen kohdalla lukee vain että ei tarvetta vielä. He ovat vain pahoitelleet ja sanoneet että heillä on tullut jotain viivästyksiä kotiutuksessa ja että minun pitäisi olla kärsivällinen. Outoa kun on jo mennyt yli 3 viikkoa kuitenkin.

Yes, that would be strange even for me, because I would not like to hear the same thing over and over again. 

Anyway, I didn't see you submit the complaint, so did you manage to open it or did you do it somewhere else ? 

As for the bonus, did you meet all the conditions ? 🤔

Yes, I fulfilled the conditions and checked again that everything is fine. Just yesterday, my withdrawal request was returned to the game account and without any explanation. I've been waiting for almost a month now and I'm trying to contact their support by email again and I haven't heard anything yet. I have 500e in that account, which seems absolutely impossible to get. It has been completely incomprehensible, it would be so nice if someone could help.

Täytin ehdot kyllä ja tarkistin vielä että kaikki okein. Nyt juuri eilen taas nostopyyntö rahani palautettiin pelitilille ja ilman mitään selitystä. Oon jo kuukaude kohta oottanut ja koitan taas ottaa heidän supporttiin sähköpostilla yhteyttä ja ei oo mitään taaskaan kuulunut. Mulla on 500e sillä tilillä mikä näyttää aivan mahottomalta saada. Tää on ollut aivan käsittämätöntä ois niin kiva jos joku pystyis auttamaan.

I tried to recommend and help you in your situation and in the post above I left you a link where you can file a complaint on our website and our team will try to help you. Are you able to file it or do you need some help with that as well ? I also posted a guide that might help you. 

So let me know.

Hello, I have been trying to withdraw my money from Powbet for more than 5 days and it won't let me, when I go to withdraw they tell me that I have to make my first deposit, when I have literally already made 3, I contact support so they can do it for me. solve it and they tell me that they are going to do the manual withdrawal, telling me that they are going to send me an email to ask me for the details and they never send me anything, when they were supposed to solve the problem, the system automatically logged me out, so I lost communication with support, now they don't even allow me to talk to the casino's online support, I have 1900 dollars stuck in the casino that I can't withdraw, I'm sure this casino is a scam.

Buenas, hace ya más de 5 días que estoy tratando de retirar mi dinero de powbet y no me deja, cuando voy a retirar me dicen que tengo que hace mi primer depósito, cuando literalmente ya hice 3, me comunico con soporte para que me lo solucionen y me dicen que van a hacerme el retiro manual, diciéndome que me van a mandar un mail para pedirme los detalles y nunca me mandan nada, cuando supuestamente me estaban por solucionar el problema el sistema me cerraba la sesión automaticamente, por lo que perdía comunicación con el soporte, ahora ya ni siquiera me permiten hablar con el soporte online del casino, tengo 1900 dólares estancados en el casino que no puedo retirar, estoy seguro que este casino es una estafa.

Hmm, we give casinos 14 days to withdraw, so I see you're just getting started. 

But what doesn't seem right to me is that the casino told you, or rather provided you with an alternative how you should make a withdrawal, but in the end they didn't get to you and you can't even write to the chat. 

So if the casino doesn't get back to you, doesn't reply to your emails or help you in any way, I would probably recommend filing a complaint here on this link. 

Our team will try to help you but as I said, 14 days will be important, but if the casino doesn't try to assist then it doesn't seem fair to me. 

Will you go ahead and file it ? 

hello good! I'm the same, I've been trying to withdraw my money for 5 days now and it won't let me open the live chat, the emails they send you are always the same and they don't even answer anymore and reading here they say yes verification and it tells you that you don't need it too They say it will be updated in your account and nothing is updated. It's a scam, I hope people don't play at that casino anymore. And see if they pay me my withdrawal as soon as possible so I don't bet there anymore.

buenas! Yo igual, llevo ya 5 dias intentando retirar mi dinero y no me deja abrir el chat en vivo, los correos que te mandan es siempre lo mismo y ya ni contestan y leyendo aqui dicen que si verificación y te pone que no la necesitas también te dicen que se actualizara en tu cuenta y no se actualiza nada. Es un engaño espero que la gente no juege mas a ese casino. Y aver si me pagan mi retiro lo antes posible para no apostar mas ahi.

Hey, I understand your frustration, but we give casinos 14 days to sort out their withdrawals, as Petronela mentioned in your complaint. 

However, did the casino tell you any relevant reason why your withdrawal is missing ? It's certainly not normal for the casino to ignore you and I would be angry too if I wanted to know what's happening with my money. 

I see that the casino has told you that they don't need verification yet, so unless they ask you to, you won't have to upload the documents.

The important thing now is to wait and be patient and see how it goes from there. If nothing changes our team will try to help you. 

Hello, good afternoon.

My name is Alba. I have a verification problem with powbet casino. I've been doing this since April and we're almost in August. At first they quickly verified my ID, selfie photo, etc. But once I get to the bank account verification, it's all problems.

They ask me for a pdf with all the transactions in my account. Incoming and outgoing for the month of April, with my information as the owner, etc. I do it infinite times and none, but absolutely none of them are valid. I get ready to talk to the help chat and even send several emails, explaining my case. They don't help me in the chat and the emails are ignored, they only respond to one, saying that they must have the pdf, when I already knew that. They tell me all the time that it is a non-original pdf...all problems. When it is.

I have been trying to get 286 euros since April. I feel ignored, humiliated and I am ashamed of the way they laugh at me. Now I have tried to verify again and it takes forever. But as always, they will end up refusing.

On the other hand, I have read that after verifying the account, they ask for a mongplay account or something like that. I don't have that type of account and I'm already fearing that this will be my next problem.

I beg for help, that money is mine and it has taken me 4 months to simply verify the account.

Thank you very much for your attention and your time. All the best.

Hola, buenas tardes.

Mi nombre es Alba. Tengo un problema de verificación con el casino powbet. Llevo desde abril con esto y estamos casi en agosto. Al principio me verificaron rápidamente el documento de identidad, foto selfie, etc. Pero una vez llegué a la verificacion de la cuenta bancaria, son todo problemas.

Me piden un pdf con todas las transacciones de mi cuenta. Entrantes y salientes del mes de abril, con mis datos como titular, etc. Lo realizo infinitas veces y ninguna, pero absolutamente ninguna es válida. Me dispongo a hablar con el chat de ayuda e incluso mando varios emails, exponiendo mi caso. En el chat no me ayudan y los emails son ignorados, solo me responden a uno, diciendo que debe de tener el pdf, cuando eso ya lo sabía. Todo el tiempo me dicen que es un pdf no original...todo problemas. Cuando si lo es.

Llevo desde abril intentando sacar 286 euros. Me siento ignorada, humillada y me da vergüenza de la forma que se ríen de mi persona. Ahora he vuelto a intentar verificar y tarda muchísimo. Pero como siempre, acabarán negándose.

Por otra parte he leído que después de verificar la cuenta, piden una cuenta de mongplay o algo así. Yo no tengo ese tipo de cuenta y ya estoy temiendo que ese será mi proximo problema.

Ruego ayuda, ese dinero es mío y llevo 4 meses para poder simplemente verificar la cuenta.

Muchas gracias por su atención y su tiempo. Un saludo.

Hello, I'm sorry to hear about the problem in the casino. Verification is important but it shouldn't take 4 months, that's too long, so you could have contacted us sooner. 

I would recommend you to file a complaint on this link right at the beginning and our team will try to help you and investigate the whole situation. 

However, do you know what the problem with your bank statement seems to be ? I would say that the casino will try to explain to you what else it should contain if you say that you sent everything as requested. But I can see that the casino is not responding to you. 

I would definitely go ahead and open a complaint and see what can be done. 

Are you in? 

Hello.

I have provided the pdf as requested.

At first they told me that the pdf was modified and was not the original. Something I didn't understand, when I downloaded it directly from the bank app.

Then I realized that to save the pdf I had to open an app that could read the file and then save it. So I thought that's where I could be inadvertently modifying.

Then I was able to send the statement directly to my email. Without saving it through apps. But by surprise, they denied me again. Saying that it is modified or that he does not have good vision.

The pdf is seen by a legal lawyer. He told me that it is totally legal, that it has the digital signature and the pdf is all correct. But they insist that it is not right.

Even in support, they told me to send the pdf by email. But they responded to me at the time, that that is not the right place. Everything is problems.

Yesterday I tried to talk to support again and they washed their hands as best they could with my case. I have screenshots of the conversation where they say that his shift is over and he leaves me with his partner. Your partner "makes a complaint" and ends the chat. I also have screenshots of denying verification again.

I did not contact you before because I did not know this page. I found it by miracle.

I appreciate your help. All the best

Hola.

He proporcionado el pdf tal y conforme me piden.

Al principio me decían que el pdf estaba modificado y no era el original. Cosa que no entendía, cuando lo descargaba directamente de la app del banco.

Entonces me di cuenta que para guardar el pdf tenía que abrir alguna app que pudiese leer el archivo y de ahí guardarlo. Entonces pensé que ahí es donde podía estar modificando sin querer.

Entonces pude mandarme el extracto directamente al email. Sin guardarlo a través de apps. Pero por sorpresa, otra vez me lo deniegan. Diciendo que esta modificado o que no tiene una buena visión.

El pdf está visto por un letrado legal. Me ha dicho que es totalmente legal, que tiene la firma digital y todo correctamente el pdf. Pero ellos insisten en que no esta bien.

Incluso en soporte, me dijeron que mandase el pdf por email. Pero me respondieron al tiempo, que ese no es el sitio indicado. Todo son problemas.

Ayer volví a intentar hablar con soporte y se lavan las manos como pueden con mi caso. Tengo capturas de la conversación donde dicen que se le acaba el turno y me deja con su compañera. Su compañera " poner una queja" y finaliza el chat. También tengo capturas de negarme la verificacion de nuevo.

No contacte antes con ustedes porque desconocía esta página. La encontré de milagro.

Agradezco su ayuda. Un saludo

I understand your situation. I probably wouldn't feel completely comfortable in this case either because I know that sometimes verification can be difficult. However, if you send them the bank statement in pdf form and everything is clearly visible I don't know what other problem there could be. I was thinking that not everything the casino asks for is there, but you don't mention that, so it's probably not an issue. So I'll let our team try to help you and hopefully it will work out and you will be able to verify and get the money out. 

If you move forward and happen to be able to verify, feel free to update me. 

Hello.

I don't understand this part "I was thinking that not everything the casino asks for is there, but you don't mention it, so it's probably not a problem." Could you explain to me what you mean please. ? Will it be with the other verifications of identity documents, etc.? If so, there was also a problem. But in the end they considered it valid. Thank you

Hola.

No entiendo esta parte "Estaba pensando que no todo lo que pide el casino está ahí, pero no lo mencionas, así que probablemente no sea un problema." Me podrías explicar que quieres decir por favor. ? Será con las demás verificaciones de documento denidentidad, etc? Si es así, también hubo problema. Pero al final lo dieron por válido. Gracias

I meant that players who have a problem with verification often mention that not everything on the statement is what the casino asks for. I mean, somewhere they want name, address, IBAN and I don't know what else visible, but I know that in some countries players don't have these things on their bank documents. So that was what I meant. 

So, based on what you say, did you finally verify the document ? 

No, they continue to consider him invalid.

No, siguen dándolo como inválido.

Is it still the same reason or did the casino say something else ? I'm sorry that you have such a problem and can't verify the document. Therefore it was a good step that you filed a complaint and I hope our team will help you, unless a miracle happens and the casino finally approves what you sent them. 

However, did you send them the document again or did you not even try anymore ? 😥

Hello. They always make either the same excuse or a new one. But even though it is the original document, etc., they continue to give me the same excuse. They no longer even change the comment about why they don't accept it.

Hola. Siempre ponen o la misma excusa o una nueva. Pero aún siendo el documento original etc, siguen poniéndome la misma excusa. Ya no cambian ni el comentario de por qué no me lo aceptan.