Pokerdom Casino - загальне обговорення

I do not advise anyone. I am trying to withdraw funds, they blocked my account. Scams

That sounds serious.

Have you been told a reason for that?

Usually, in such cases, there is something that makes the casino think that account closure is the correct option.🤔

I checked the complaint and the problem seems to be your country of residence or the passport.

Care to explain further, please?

You wrote "Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested."

So, which country did you register as your country of residence, and which passport did you provide per KYC?

Maybe there is an explanation after all.

I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?

Ось їх відповідь:

Ваш обліковий запис заблоковано на підставі умов проекту 3.1.3.

3.1.3. Ви є громадянином таких країн або юрисдикцій: США, України, тимчасово окупованих територій Донецької та Луганської областей України та Кримського півострова, Великої Британії, Ірану, Північної Кореї, Сомалі, Сирії та будь-якої з юридично асоційовані з цими країнами території. Особам, які проживають або знаходяться в цих країнах, не дозволяється відкривати рахунок або вносити кошти на веб-сайті. Ми можемо вносити зміни та доповнення до списку таких країн без попереднього повідомлення. Ви несете повну відповідальність за своєчасну перевірку списку.

Де знаходиться Ізраїль?

There is their answer:

Your account is blocked on the basis of the terms of the project 3.1.3.

3.1.3. You are a citizen of the following countries or jurisdictions: the United States, Ukraine, the temporarily occupied territories of the Donetsk and Luhansk regions of Ukraine and the Crimean peninsula, the United Kingdom, Iran, North Korea, Somalia, Syria and any of the legally associated territories with these countries. Persons residing or located in these countries are not permitted to open an account or deposit funds on the Website. We may make changes and additions to the list of such countries without prior notice. You are solely responsible for checking the list in a timely manner.

Where is Israel?

Hello there.

I understand your feelings. That's why I believe the complaint will help us uncover the whole story and suggest a fair solution.

Israel is obviously missing.

This makes me think the casino somehow applied "any of the legally associated territories with these countries.." instead. Just a guess.

As you said yourself: "Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country."

To me, it sounds more likely as the reason for such an issue. I would simply provide the Israeli passport without further offers.

Well, let's see what the complaint brings us!

Oh, what is there to think? They just found an excuse to steal the money. If you search on the Internet, there are a lot of reviews about such cases in this casino. Apparently they still pay for advertising to many sites.

I understand your approach. Sadly all those factors you mentioned lately are not entirely a kind of aspect we can somehow affect.

We are not one of those sites, so I can't comment on such advertisements.

I believe that the complaint was a good step, let's see what the casino will present. 🤞

They just said that I couldn't play from Israel either. Although it is not specified in their rules. Fraudsters.

That is suspicious, at least.

Please make sure to update your complaint. This is an important statement, and Nick should be notified. 🤔

How to update?

By accessing your complaint.

The first variant is through your profile:

Just click on your username here in the conversation and view the profile, then open the tab called "complaints"

Or you can simply open your account by clicking your avatar in the upper right corner:

This link here will get you there instantly:

https://casino.guru/pokerdom-casino-the-player-s-account-got-blocked-1

Привіт! Не можу увійти в обліковий запис, пише, що він заблокований.

Вони не надіслали мені жодного листа з поясненням причини блокування.

Служба підтримки сайту не відповідає, на листи теж не відповідають. Я взагалі не розумію

причина блокування. Я поставив кошти на зняття і рахунок заблокували.

Я нічого не порушував. На рахунку 376 доларів

Hello! I can't log into my account, it says it's blocked.

They didn’t send me any email explaining the reason for the blocking.

The site support does not respond, they do not respond to emails either. I do not understand at all

reason for blocking. I put funds on withdrawal and the account was blocked.

I did not violate anything. There are $376 in the account

Hi, I'm sorry about this situation you find yourself in. I see that the casino gave you no reason, which is a pity because we don't have much to catch this way. 

Anyway, did you play here with any bonus? 

It's good that you filed a complaint when you don't know what happened. Our team will try to help you and find out what was wrong.

That's why we'll have to be patient now.